Posted Nov 19, 2016
Nice stay, liked having free shuttle to Belterra for a wedding reception. However, we were told to just go to the valet and ask for free pickup. The 1 am shuttle did not arrive, so I called the hotel and she asked if "we were on the list?" We were not told to get on "the List." Shuttle did arrive finally at 2:00 AM and took us back to the hotel. Wish we would have known the right process to follow and we could have gotten an extra hour of sleep that night! Oh well, still thankful that someone picked us up at that hour in the morning. No cabs, no uber, nothing else! We felt stuck!