“Aside from the initial contact that we had at reception, the staff was not that welcoming. We also had a couple of concerns about our room. One is there was a leak on our terrace that had been going on for some time from the pool area above. We pulled up the turf and the concrete underneath was covered in a black residue and there had been no rain there for months. We accidentally spilled something on the floor and so we ripped it up with the bath mat and the bath mat was v dirty which made us……
“Aside from the initial contact that we had at reception, the staff was not that welcoming. We also had a couple of concerns about our room. One is there was a leak on our terrace that had been going on for some time from the pool area above. We pulled up the turf and the concrete underneath was covered in a black residue and there had been no rain there for months. We accidentally spilled something on the floor and so we ripped it up with the bath mat and the bath mat was v dirty which made us……
Karen