Tru by Hilton Charlotte Airport Lake Pointe

Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Featured Image
Seasonal outdoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of Tru by Hilton Charlotte Airport Lake Pointe

Tru by Hilton Charlotte Airport Lake Pointe

2.5 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
2227 Cascade Point Blvd Suite, Charlotte, NC, 28208

Explore the area

  • Popular LocationBilly Graham Library3 min drive
  • Popular LocationYork Road Community Park4 min drive
  • Popular LocationRenaissance Park6 min drive
  • AirportCharlotte, NC (CLT-Charlotte-Douglas Intl.)7 min drive

Choose dates to view prices

About this area

Charlotte

Tru by Hilton Charlotte Airport Lake Pointe is located in Charlotte. EpiCentre and Charlotte Premium Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit NASCAR Hall of Fame and Carowinds Theme Park. Looking to enjoy an event or a game? See what's going on at Bank of America Stadium or Spectrum Center.

What's nearby

  • Billy Graham Library - 3 min drive
  • York Road Community Park - 4 min drive
  • United States Citizenship and Immigration Services office - 5 min drive
  • Renaissance Park - 6 min drive
  • Charlotte Premium Outlets - 10 min drive

Getting around

  • Woodlawn Station - 4 min drive
  • Charlotte Station - 10 min drive
  • Charlotte-Douglas International Airport (CLT) - 7 min drive

Restaurants

  • Tru Lobby Bar — 1 min walk
  • Junior's Pizzeria — 17 min walk
  • Nana's Soul Food Kitchen — 17 min walk
  • Popeyes — 4 min drive
  • Azteca Mexican Restaurant — 4 min drive

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Hotel with free breakfast, near Billy Graham Library
This smoke-free hotel features an outdoor pool, a fitness center, and a bar/lounge. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a snack bar/deli, a 24-hour business center, and coffee/tea in a common area. All 108 rooms offer free WiFi, LED TVs with cable channels, and free local calls. Other amenities available to guests include hair dryers, ironing boards, and desks. Housekeeping is available on request.
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (USD 25 per week)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 bar/lounge
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage

Languages spoken

  • English

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LED TV
  • Cable channels
  • Premium channels

Food and drink

  • Mini-fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Extended parking fee: USD 25 per week

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 257 out of 352 reviews
5 - Excellent 73%
Rating 4 - Good. 66 out of 352 reviews
4 - Good 19%
Rating 3 - Okay. 11 out of 352 reviews
3 - Okay 3%
Rating 2 - Poor. 10 out of 352 reviews
2 - Poor 3%
Rating 1 - Terrible. 8 out of 352 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient, friendly staff. Room was comfortable, but just above basic.
Stayed 1 night in Nov 2021

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Brand new facility, nice atmosphere. Breakfast is good.
Stayed 1 night in Nov 2021

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean areas
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience. Staff was very helpful and accommodating. Comfortable and clean environment.
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, Clean, Quiet location
Stayed 1 night in Nov 2021