2/10 Terrible
John
Traveled with family
Jan 14, 2023
Disliked: Staff & service
I chose this location because it was to be a nicer hotel in a nicer area while visiting Cleveland. I found a government discount to make the room $89. When I arrived the woman at the desk “manager station” was fairly rude from the “go”. She told me there are no discounts on the weekends, rate now $149 for a basic room. Told me to go sit and book through a third party. I did and saved $10. Transaction did not come through for near 1 hour, therefore no room to unpack. We made use of our time with shopping and dinner. Once we got to our room it appeared clean however it smelled like smoke (non smoking room).
The renovation looks like a blind man did the plumbing. I would expect a bit more from a hotel who claims to be a solid middle class establishment.
The manager herself makes my return to this location questionable.
John
Stayed 1 night in Jan 2023