克里夫兰旅游套票 | 克里夫兰机票+酒店优惠低至 4 折

Room was clean with the exception of the hairs that were in the beds when we arrived. The TV’s did not work and had to get service for this and to fix the broken door so it would close. Also had to have them reset both beds and then the fire alarms went off multiple times anyone showered or the balcony door was open too long. When we called, they did take us seriously and attempted to correct these things but was inconvenienced with so much staff in and out. We had 5 people in the room at one time just on the first day. They compensated by allowing us to use the “nicer” pool (which I didn’t know was “signature” and required special rooms or $. All in all we were able to enjoy the time but it was not close to ideal.

This people have water that smells like poop. Sewage water is what they use for water. Remnants of trash, sticky nastiness in drawers, air vents falling off ceilings. Random kids belts found? Candy stuck to floor? Trash wasn’t even taken out. Mind you I have kids that found these things as well. Oh and don’t even try and ask for them to refund you for their disgusting rental. They will give you the run around and then IGNORE YOU. Awful establishment and these people NEED TO BE SHUTDOWN.