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Candlewood Suites Polaris, an IHG Hotel

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Featured Image
Indoor Spa Tub
Indoor Pool
Pillowtop beds, desk, blackout drapes, iron/ironing board
Room Amenity

Overview of Candlewood Suites Polaris, an IHG Hotel

Candlewood Suites Polaris, an IHG Hotel

2.5 out of 5

4.1/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationEaston Town Center15 min drive
  • Popular LocationColumbus Zoo and Aquarium18 min drive
  • AirportColumbus, OH (CMH-John Glenn Columbus Intl.)19 min drive
  • Popular LocationOhio State University20 min drive

Choose dates to view prices

About this area

Columbus

Located in Columbus, Candlewood Suites Polaris, an IHG Hotel is in a shopping district and near the airport. Polaris Fashion Place and Easton Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ohio Expo Center and State Fair and Ohio State Fairgrounds. Columbus Zoo and Aquarium and Magic Mountain Fun Center are also worth visiting.
Popular Location

What's nearby

  • Magic Mountain Fun Center - 5 min walk
  • Polaris Fashion Place - 11 min walk
  • Easton Town Center - 15 min drive
  • Columbus Zoo and Aquarium - 18 min drive
  • Ohio State University - 20 min drive

Getting around

  • Port Columbus International Airport (CMH) - 19 min drive

Restaurants

  • Texas Roadhouse — 4 min walk
  • Carrabba's Italian Grill — 4 min walk
  • BJ's Brewhouse — 8 min walk
  • Mimi's Cafe — 8 min walk
  • Mitchell's Steakhouse — 9 min walk

About this property

Candlewood Suites Polaris, an IHG Hotel

Suburban Columbus hotel in Polaris, near Polaris Fashion Place
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. All 122 rooms feature kitchens with refrigerators, stovetops, microwaves, and dishwashers. Pillowtop beds and DVD players are standard, as are LED TVs with cable channels. Weekly housekeeping is available.
Candlewood Suites Polaris, an IHG Hotel offers 122 accommodations with DVD players and coffee/tea makers. Beds feature pillowtop mattresses. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

LED televisions come with premium cable channels. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness center
  • Swimming pool

Family friendly

  • DVD player
  • Full-sized refrigerator
  • Grocery/convenience store
  • Kitchen
  • Laundry facilities
  • Microwave

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15.00 per accommodation, per night
2 per room (up to 176 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Candlewood Polaris
Candlewood Suites Polaris
Candlewood Suites Polaris Columbus
Candlewood Suites Polaris Hotel
Candlewood Suites Polaris Hotel Columbus
Candlewood Columbus
Candlewood Suites Polaris Columbus, Ohio
Columbus Candlewood Suites
Candlewood Suites Polaris Aparthotel Columbus
Candlewood Suites Polaris Aparthotel
Candlewood Suites Columbus
Candlewood Suites Polaris
Candlewood Suites Polaris, an IHG Hotel Hotel
Candlewood Suites Polaris, an IHG Hotel Columbus
Candlewood Suites Polaris, an IHG Hotel Hotel Columbus

Frequently asked questions

4.1
Very Good
Rating 5 - Excellent. 282 out of 622 reviews
5 - Excellent 45%
Rating 4 - Good. 204 out of 622 reviews
4 - Good 33%
Rating 3 - Okay. 70 out of 622 reviews
3 - Okay 11%
Rating 2 - Poor. 36 out of 622 reviews
2 - Poor 6%
Rating 1 - Terrible. 30 out of 622 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

1/5 Terrible

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property was filty. When i checked in my room it was absolutly dirty. When i pulled out the pull out bed there was a half eaten apple and major crumbs underneath the pull out. There was shredded cheese all over my room the walls were dirty and so were my sheets and no towels in the bathroom. When i called down they did move me and my family but to another dirty room so shamful. It was clear they put us in a room they didnt clean yet. The 2nd room smelled good when we entered but i believed they sprayed it right before we walked in like we were idiots and wouldnt tell because my bathroom was dirty with other people's hair. The towel they folded all pretty over the tub was dirty and so was the tub. So on my birthday i check in to my suite being dirty and had to go to a family dollar to get cleaning supplies my 2nd suite at that. My family and i are from Erie, pennsyvania and this was my first hotel booking and staying ever never been to columbus, so i felt stuck. They did allow animals which is fine but my 2nd room had so much dog hair in betwwen the couch i just cound't deal. I leaned over the table and cuffed my hands under the table and felt something sticky i was in disgust. I washed my hand and took Lysol wipes to wipe under neath the wipe was black. I was told my 2nd night at about 830pm they were done giving out towels for the night, just one thing after anther. so many people complaining. My sister had to take a pot to flush her toliet. PEOPLE BEWARE DO NOTSTAY HERE
Stayed 2 nights in Jun 2021

2/5 Poor

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This property is suffering from a lack of staffing, supervision and budget. The non-smoking room smelled of smoke. When mentioned to the front desk, they're like "yeah, sometimes people do that." Here's the thing, there is a $200 charge for smoking in a non-smoking room, and the hotel is supposed to fog/deodorize the room. Clearly didn't happen. Our room was missing paper towels, kitchen dish towel and a hair dryer. The front desk was happy to give these items to us. But the point is, housekeeping should have make sure those were in the room already, and the housekeeping supervisor is supposed to make sure housekeeping is doing its job. Clearly, this isn't happening. Likewise for the smoke smell. The mattress was very soft and lumpy (budget issue). The AC was very noisy when running. (Maintenance did offer to swap out the A/C unit. I told them no thanks, just check it out after we leave.) Lastly, the light above the bathroom mirror was out. Again, housekeeping should have noticed this and put in a maintenance request. Clearly, housekeeping is not getting the job done, and I suspect the hotel manager is short-staffed and short-budgeted. Until the owners step up with a bigger budget, the management company can only do so much. Unless Hilton puts pressure on ownership, this might take awhile. Until then, I would avoid this hotel.
Stayed 2 nights in May 2021

4/5 Good

Stayed 1 night in May 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Went to check in, the cleaning guys came out to greet us. The lady who was supposed to be working the front desk was in the back. When she did come out she never greeted us. Just started checking us in. The place smelled like stale cigarettes. Which is appalling since we don’t smoke. Got to our room, no direction on how to get to the elevator. The following morning for check out. We weren’t supposed to check out till noon. The cleaning lady went and opened our door at 9:30 and at 11:30. Both times no knocking first hand. Both times just swiped the key and was about to come in. And both times luckily the extra lock was on or she would of come right in! Rude. Went to go down to check out, no check out process. Just a toss your key in the basket and go. Lady at front desk, same as day before, was on the phone. Did not acknowledge us even leaving. Just not a welcoming experience. Would not go back to stay.
Stayed 1 night in May 2021

5/5 Excellent

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, cozy and clean hotel, kind staff, we will be here again!
Stayed 1 night in May 2021