Had to change rooms the handicap rooms are awful
Posted Aug 12, 2016
We told the hotel we were going to be checking in late so when we got there we were given a room, a handicap room. Normally I wouldn't care except the room we were given was mediocre at best and definitely not worth the price we paid, the bed was horrendous you could feel the springs in the mattress and anytime my husband would move it would move the entire bed, the air conditioner didn't work well and there was dirt in the bathtub. Also the room didn't compare to the room I thought I was booking from the pictures, there was no sofa-bed. It was too late to do anything about it the first night because they had sold out, so first thing the following morning since I got NO sleep I confronted the front desk at requested a room change. I advised them had I known the room was going to be like it was I would have saved money and gone to a much cheaper hotel and gotten the same quality room. They had us wait around for a room change only to advise me they couldn't move me the the room they were going to because it was an upgraded room through priceline and since I was with Expedia they couldn't do it and had to move me to another room at the same price. So we had already made plans and couldn't wait any longer for them to clean our room but they said we could go on and they'd move our luggage for us while we were out, so upon returning I just checked into the lobby and got our new room key and number. The second room was much better and was what we were expecting the first time.
Comment from Hotel Management
Sep 5, 2016 by Judy, Hotel Management
Dear Valued Traveler,
We certainly apologize that we were unable to meet or exceed your expectations. It is our goal that every guest enjoy their stay, receive a quality room and warm and hospitable service from our team members.
Our hope is that if your travels should ever bring you back to the Columbus area you will return and allow us the opportunity to be of service to you.