Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Charleston, WV

Had to change rooms the handicap rooms are awful

Posted Aug 12, 2016
We told the hotel we were going to be checking in late so when we got there we were given a room, a handicap room. Normally I wouldn't care except the room we were given was mediocre at best and definitely not worth the price we paid, the bed was horrendous you could feel the springs in the mattress and anytime my husband would move it would move the entire bed, the air conditioner didn't work well and there was dirt in the bathtub. Also the room didn't compare to the room I thought I was booking from the pictures, there was no sofa-bed. It was too late to do anything about it the first night because they had sold out, so first thing the following morning since I got NO sleep I confronted the front desk at requested a room change. I advised them had I known the room was going to be like it was I would have saved money and gone to a much cheaper hotel and gotten the same quality room. They had us wait around for a room change only to advise me they couldn't move me the the room they were going to because it was an upgraded room through priceline and since I was with Expedia they couldn't do it and had to move me to another room at the same price. So we had already made plans and couldn't wait any longer for them to clean our room but they said we could go on and they'd move our luggage for us while we were out, so upon returning I just checked into the lobby and got our new room key and number. The second room was much better and was what we were expecting the first time.
Comment from Hotel Management
Sep 5, 2016 by Judy, Hotel Management
Dear Valued Traveler, We certainly apologize that we were unable to meet or exceed your expectations. It is our goal that every guest enjoy their stay, receive a quality room and warm and hospitable service from our team members. Our hope is that if your travels should ever bring you back to the Columbus area you will return and allow us the opportunity to be of service to you. Sincerely,
2 out of 5
by A verified traveler from Ohio

Barely Slept!!!!

Posted Jul 27, 2016
From the minute I tried to sleep there was nothing but noise. There were people screaming and shouting up until midnight. I thought it was finally over until for the next five hours I listened to the people above me engage in, I'm not sure but it was loud and disgusting!! I'm fairly certain the room above me was being used for an inappropriate Craigslist ad! It was so bad I almost called the front desk but I was fearful that I would be called out. I will never stay at this hotel again!
5 out of 5
by Margaret

This traveler left a rating score only Posted Jul 4, 2016 on Hotels
4 out of 5
by Angie from Cleveland

Good stay for lower price.

Posted Jun 27, 2016 on Hotels
I would have liked a larger room with a kitchen but t was last minute booking on our part. Pretty good stay oversll
5 out of 5
by David

This traveler left a rating score only Posted Jun 27, 2016 on Hotels
4 out of 5
by A verified traveler

Decent stay

Posted Jun 20, 2016 on Hotels
Alittle on the pricey side for a local Columbus hotel, but it was clean and well maintained and the beds were very comfortable.
4 out of 5
by Kevin from Williamsburg, Va

Posted May 28, 2016 on Hotels
We were here for a wedding; bar area closes early
5 out of 5
by James from Ceredo

Columbus Courtyard Marriot

Posted May 26, 2016 on Hotels
This was the third year in a row staying at this hotel and I'm never disappointed. The staff is so courteous and will go out of their way to help you. The room was quiet so made for nice relaxation after being out all day. This is one great hotel, others could learn a lot from the Columbus Courtyard Marriot.
4 out of 5
by Michael

This traveler left a rating score only Posted May 23, 2016 on Hotels
5 out of 5
by A verified traveler

Posted May 6, 2016 on Hotels
didn't like that there was no breakfast the next morning included... the room was a not cheap so a little breakfast would have been NICE!!!!