“Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just……
“Stunning building but the maintenance of it lets it down. The hostess at breakfast was very friendly and helpful, but the service itself was chaotic. They should be serving barista made drinks with breakfast rather than having queues at an instant machine. Some people were ordering from menus, others weren’t. The staff seemed very stressed. The room was basic but ok value for money. The spa treatment was the highlight”
“Great location for our visit to the area. The grandson's loved the pool which was never crowded. We enjoyed a good meal in the restaurant and the wide ranging breakfasts.”
“A fairly large hotel with a car park opposite the RSC, so very convenient if you want to see a show. The room was fairly large and comfortable. I didn't have food or drink there but it looked OK. I'd definitely go back.”
“The overall ambience of the bar and eating areas is very pleasing. The food is excellent and not overpriced. All the staff that I came across were very helpful and friendly. They couldn’t do enough for us. The room was clean and attractive with a lovely en-suite. The lady owner was very nice and friendly. I have no hesitation in recommending the Boot Inn”