"Everyone was helpful, but remember they speak mainly Spanish, recommend an translator app, very helpful. Resort is under renovations as it has a long way to go to meet Hyatt standards, so be prepared, not everything is perfect yet, they are working so hard. Rooms were clean, but not always re stock fridge, however talking to housekeeping always helps plus a small tip in fridge helps. We had Sunclub which came with a butler service, Jose was amazing and organized excursion, help get drinks, also managed any concern/issues we encountered. As a canadian we tip for customer service, no matter if all inclusive. We support those that go above their general duties. Jose was extremely fantastic at his job, and goes out of his way to ensure you have a fantastic trip. Food was pretty good overall, I wasn't bored in 2 weeks there, but not picky either, my friend is gluten free, let staff know at Windows buffet, they will get you all items gluten free, plus the a la carte were all helpful in food choices.
Beach is beautiful, clean, clear and no seaweed. But weather changed and was pushing weeds on last 2 days, so it can happen, as for rocks in ocean, yes a few, bring water shoes if concerned, mainly sunclub area, walk down beach further hardly any, again they are working on the situation. Great prices, friendly staff, great food options, rooms are basically comfortable with great ac, (suggest bring moisture packages they help alot)overall I would come back."
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