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"My family comes multiple times a year for the waterpark. Since last visit we have noticed that the staff is much less friendly than before. I'm not sure what the dynamic is behind the scenes, but the energy of the front desk and cleaning staff was depressing. We were also dissapointed that we were shorted waterpark passes at check in (no problem previous stays in same suite), concerned that the waterpark life guard staff was constantly on their phones or gossiping with each other and seemed unhappy to be there, that the bar and grill did not sell food as advertised and that wp staff was rude about families using delivery services to feed their families. We plan in advance and the lack of food options was a big inconvenience and was expensive to figure out a plan through another restaurant offsite. It was offputting to have a staff member bark at people about food when they didnt have any options for families. Also carpet in room and hallways are very old, stained and gross. The bathrooms in the water park are also pretty rough and too small for the amount of people going. The lifeguards were yelling for people to get out at 3pm but the lines for shower and bathroom took forever. "

"When I first called,The lady on the phone told me they had no rooms. We had already checked online there were lots of rooms. I booked one online then the lady at the desk called back almost immediately after booking and said it looked like I got the last room because someone canceled, There were definitely rooms left. The parking lot wasn't even fill that evening. Very odd....When we got there the lady at the desk told us we would have to wait for the next person on duty to arrive so we could check in because she had already logged out and didn't want to log back in even though she was just sitting at the desk and there were no other guests there. We waited about 15-20 minutes. There was no dead bolt lock on our door. The heater in the room was stuck on heat and we kept having to open the door too cool it down. I finally unplugged the heater to get it to stop blowing hot. Even switching it to AC did not work. The garbage had not been taken out, the bathroom garbage was absolutely full. It was a very strange experience that I likely will not recommend or participate in again myself. "

"super clean rooms, water park was perfect for my 3 and 5 year old. only thing i wasn’t super happy about was the water park doesn’t open till 9am. kids are up early so waiting for several hours to open wasn’t great. wish it would open earlier but otherwise very impressed. we’ll be going back for sure "

"Great staff "

"Good room at a reasonable price."

"Everything was great. Super breakfast. Beautiful hotel. "

"Every detail was amazing!"

"Ice machine broken and the ice from staff was very little. No hot tub because of vomit. No hot water for showers at night and in morning. Very expensive room for such poor quality."

"No breakfast, no working pool as it was being remodeled, hardwood cold room"