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MainStay Suites

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Featured Image
Outdoor pool
Premium bedding, desk, laptop workspace, iron/ironing board
Premium bedding, desk, laptop workspace, iron/ironing board
Premium bedding, desk, laptop workspace, iron/ironing board

Overview of MainStay Suites

MainStay Suites

2.5 out of 5

3.5/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Kitchen
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
15200 Addison Road, Building A, Addison, TX, 75001

Explore the area

  • Popular LocationDallas Market Center13 min drive
  • Popular LocationAmerican Airlines Center14 min drive
  • Popular LocationDallas World Aquarium19 min drive
  • AirportDallas, TX (DFW-Dallas-Fort Worth Intl.)22 min drive

Choose dates to view prices

About this area

Addison

Located in Addison, MainStay Suites is in the business district. The area's natural beauty can be seen at Addison Circle Park and Arbor Hills Nature Preserve, while Museum of Biblical Art and Frontiers of Flight Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at MoneyGram Soccer Park or Ross Stewart Soccer Complex. Spend some time exploring the area's activities, including golfing.
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Map

What's nearby

  • Addison Circle Park - 7 min walk
  • WaterTower Theater - 8 min walk
  • Dallas Market Center - 13 min drive
  • American Airlines Center - 14 min drive
  • Dallas World Aquarium - 19 min drive

Getting around

  • LBJ - Central Station - 8 min drive
  • Dallas Medical-Market Center Station - 14 min drive
  • Dallas-Fort Worth International Airport (DFW) - 22 min drive

Restaurants

  • Texas de Brazil — 3 min walk
  • Addison Cigar & Tobacco Co — 4 min walk
  • Benedict's Restaurant — 5 min walk
  • BJ's Restaurant and Brewhouse — 5 min walk
  • Mr. Sushi — 5 min walk

About this property

MainStay Suites

Suburban hotel with outdoor pool and business center
Along with an outdoor pool, this smoke-free hotel has coffee/tea in a common area and a business center. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a meeting room, dry cleaning, and laundry facilities. All 70 rooms have TVs with cable channels and feature kitchenettes with refrigerators, stovetops, and microwaves. Guests will also find free WiFi, premium bedding, and coffee makers.
MainStay Suites offers 70 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with cable channels. Kitchenettes offer refrigerators, stovetops, and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Count on Us (Wyndham)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free reception (select days)
  • Coffee/tea in common area(s)

Things to do

  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Business services

  • Business center
  • Conference space (350 square feet)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

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Washer and dryer
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Hotel
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Parking included
Parking included
Family friendly
Family friendly
2 star
2 star

Policies

Check-in

Check-in from 4:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 125 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Hawthorn Suites Wyndham Addison Galleria
Hawthorn Suites Wyndham Hotel Addison Galleria
Hawthorn Suites Wyndham Addison Galleria Hotel
Hawthorn Suites Wyndham Galleria Hotel
Hawthorn Suites Wyndham Addison Galleria Hotel
Hawthorn Suites Wyndham Galleria Hotel
Hawthorn Suites Wyndham Addison Galleria
Hawthorn Suites Wyndham Galleria
Hotel Hawthorn Suites by Wyndham Addison Galleria Addison
Addison Hawthorn Suites by Wyndham Addison Galleria Hotel
Hotel Hawthorn Suites by Wyndham Addison Galleria
Hawthorn Suites by Wyndham Addison Galleria Addison
MainStay Suites Hotel
MainStay Suites Addison
MainStay Suites Hotel Addison
Hawthorn Suites by Wyndham Addison Galleria

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 277 out of 983 reviews
5 - Excellent 28%
Rating 4 - Good. 283 out of 983 reviews
4 - Good 29%
Rating 3 - Okay. 181 out of 983 reviews
3 - Okay 18%
Rating 2 - Poor. 138 out of 983 reviews
2 - Poor 14%
Rating 1 - Terrible. 104 out of 983 reviews
1 - Terrible 11%

3.6/5

Cleanliness

3.7/5

Staff & service

3.4/5

Amenities

3.3/5

Property conditions & facilities
Write a review

1/5 Terrible

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is falling apart, damaged and seems to double as a halfway house. Expedia should not have a “good” rating on this property. It is not even “fair”. It is “Poor” Smells bad, filthy carpet, drywall cracks, missing smoke alarm, broken doors, the ownership of this place needs to shut it down and completely renovate.
Stayed 1 night in Oct 2021

1/5 Terrible

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel caught on fire. We were evacuated for almost 2 hours. The toilet did not work The elevator was ridiculously slow The lobby had water leaking in it from the floor above. This was a horrible experience The front desk agreed and refunded my money to Expedia and said that I should contact you to have it credited to my card.
Stayed 1 night in Oct 2021

3/5 Okay

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
Rooms had odors. Nasty odors. We were moved into another room but odors were still in the pathway.
Stayed 6 nights in Sep 2021

1/5 Terrible

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is old, dirty, unkept.
Stayed 1 night in Aug 2021

1/5 Terrible

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property is in very bad condition
Stayed 1 night in Jul 2021