8.4/10 Very Good! (1,616 reviews)
First off, they put us in a room in which the toilet did not flush properly. Rather than provide a plunger, they sent the maintenance guy who told us we had to move to a different room and that the room should have never been rented to us in the first place. No offer of help to move our luggage, etc. was made by anyone at the motel. The second room was not clean -- dust on the lower section of the night stand as well as debris BEHIND the night stand which meant the room had not been very well cleaned either. Next, the re-keyed room keys for our room did not work after one use. When we went for breakfast the next morning (which was ok), we could not get back into our room. The front desk re-keyed the cards again, but they still not work. Finally, the front desk girl came up to our room because she thought we did not know what to do. Yes, well, she could not get it to work either, even after another attempt at re-coding the cards. She then went and got a piece of electronic equipment to reset the lock itself. Finally, a working card. Upon checkout (02 Aug 2026) we requested to be complimented for at least part of the room, but was told only Wyndham points could be given. NOT GOOD ENOUGH -- do they honestly think we will ever stay at another Wyndham hotel to use our points. At this date (04 Aug 2026), we are still waiting on a phone call from the manger to rectify this issue. VERY POOR CUSTOMER SERVICE.......
Reviewed on Aug 4, 2026
