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"Great Staff in Onomo Kigali, friendly and respectful team especially their Reception Team, whom accommodated my requests during my stay. Amazing food so I am sure their chief is extremely impressive as well as their waiters and waitresses were absolutely friendly and professional first class service. Finally the house keeping team, nothing short of perfect in keeping my room clean and organised, every single day with no expense spared in their efforts to also spray the room for insects as I requested. Thank you Team ONOMO and I appreciate all they have done from management to every staff member. "

"It’s in the middle of everything. The incredible staff simplified my stay. Kelly, Valens, Olive, and many more, helped me navigate around the hotel/city, and couldn’t ask more. Definitely one of the best hotels in Kigali."

"Clean and lovely "

"Friendly staff, clean, beautiful, delicious breakfast included. "

"Staff was excellent, beds very comfy, bathrooms clean, wifi was fast enough for conference calls "

"Clean spaces with polite staff from the gate to the reception, housekeeping and the kitchen. The food is delicious, including the free breakfast; the only thing is the long preparation time of your order from their menu. You will be told that it would only take 40 minutes, but in reality it's more than an hour. Even ordered food at night, it came after one hour and a half. I tried to cancel earlier but the female staff beg me not to do it because the property will charge her of the food price. Otherwise, I had a pleasant stay. Free laundry was a great additional service."

"Good all round "

"Here’s an updated version that includes the staff: My stay at this hotel was exceptional. The cleanliness was outstanding—every space, from the lobby to the rooms, was spotless and well-kept. The breakfast was delicious with a wide variety of fresh options each morning. The location was perfect, making it easy to access nearby attractions and move around the city. The amenities were impressive, offering everything I needed for a comfortable stay. Most importantly, the staff were warm, professional, and always willing to help. Their friendliness and attention to detail truly elevated my experience. I highly recommend this hotel for anyone looking for comfort, convenience, and exceptional service."

"Great stay with lovely views"