"We recently stayed at Waves Hotel for four nights, and unfortunately, our experience did not meet our expectations.Upon arrival on May 16th, the room we received did not match what was on the website.
May 17th was my son's birthday, and we had requested room decorations to celebrate. While the staff did sing "Happy Birthday" that evening, the decorations were not provided.
On May 18th, we encountered a issue when our toilet overflowed, resulting in our room being covered in water. The maintenance team responded promptly and handled the cleanup efficiently. May 19th, my husband's birthday, and again, we requested room decorations and a birthday cake. Unfortunately, the cake was only delivered after I had to remind the staff multiple times.
Later that morning, we inquired about the water taxi service and were informed that there was a daily limit of six guests allowed to visit other all-inclusive resorts, a detail we were not made aware of upon check-in. It took nearly two hours for a supervisor to arrive to address our concerns. Thankfully, Stephon was able to resolve the issue with professionalism. However, my experience with Zoe, was disappointing. I noticed a lack of greeting when I approached the front desk, despite her welcoming a British Caucasian guest shortly after me. (Be careful who you mistreat. You never know who knows who and which guest isnt a guest 🙂)
Aside from this interaction, the majority of the staff were friendly and attentive. Lashaun and Keishann were"
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