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"We paid for the largest room that had a king bed and two twin beds; we specifically booked this room because we wanted room for us as a couple and our son. Oddly, our son didn’t show up on our reservation so I called and emailed in advance and was assured he was included on our reservation, both when I called and also when I emailed. (My email was not returned within the day so that’s why I called - I received an email reply via Expedia a couple days later with the same response.) When we checked in we were given a small room with a queen bed, and a toilet that had trouble flushing and a shower that leaked water everywhere requiring us to use one of the two towels given us to dry the floor. When we asked about the room size and what we had reserved we were told we would not be given a refund and needed to contact Expedia. They said they give rooms based on number of occupants (though on Expedia the price is based NOT on occupancy but based on room size.) We travelled with another family who had the exact same experience - their children were dropped from the booking and they were given a small room despite paying for and reserving a larger room. The staff were friendly and the location was nice - with signs of hippos and elephants close to the cottages - but we wouldn’t return due to the issue with our reservation. If you book via Expedia call in advance to confirm your booking - otherwise you may not get what you paid for and be left without anything to do about it."

"Beautiful property and facility. Food was great too"

"Am amazing location near the main gate for Gorilla trekking. Very comfortable lodges and great service. ALL THE STAFF WERE EXCELLENT AND ALWAYS HAPPY TO HELP FOR YOUR NEEDS. Food selection on fullboard is limited, however it is delicious everything sourced locally ."

"It is located on top of a crater and is nice to be if you need some lonely place to relax. Only disadvantage is that this is very popular with local visitors who come for the swimming pool and Pizza and sometimes tend to be noisy and crowded"

"A hidden gem. Located about 25 mins from Fort Portal and on the shores of a crater lake this is a brilliant place to relax, unwind and allow oneself to be spoilt by the very attentive staff and excellent cuisine. We loved it."