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“Failure of Management Response I am writing to formally notify the Executive Leadership Team of an unacceptable experience at Motel 6 King of Prussia, Pennsylvania, involving cockroaches in my room and the complete failure of property management to appropriately address this matter. Upon discovering cockroaches in my room, I immediately notified the front desk. I was offered either another room or $20 compensation. I explained that my concern was not simply the room I occupied, but the……

“Not to be rude but I think it has bed bugs”

“After I went there, I tried to call the hotel as this is a place without a reception. No one attended the call but I got a message asking for my First name and Last name and my mobile number. I sent the details. I got a reply that the hotel is overbooked due to technical error and that my booking is cancelled. They just left me on the road. I had to make urgent arrangements.”

“the worst…literally”

“Poor management and customer service stood in the front office for almost an hour before the clerk woke up to check me in”