“I found that the services did not meet expected standards.
On the ground floor, staff in uniform did not smile or offer any greeting.
The reservation team responded very slowly — it took over a day to get a reply. When I explained that I had mistakenly entered the wrong number of guests for my stay, they said they couldn't help because my booking was not paid directly to the hotel.
Also, the front desk staff did not explain in detail the additional charge for three persons staying in the……
“I found that the services did not meet expected standards.
On the ground floor, staff in uniform did not smile or offer any greeting.
The reservation team responded very slowly — it took over a day to get a reply. When I explained that I had mistakenly entered the wrong number of guests for my stay, they said they couldn't help because my booking was not paid directly to the hotel.
Also, the front desk staff did not explain in detail the additional charge for three persons staying in the……
Chong