6/10 Okay
Matthew
Traveled with partner
May 10, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We wanted to use the AC since it was quite warm in our room, sadly it started leaking water since the first day we checked in until the day we checked out. We told the staff about this issue and had a maintenance check it out, but only thing they told us is not to put it on “Cool” mode, but the thing is , “cool” mode is very common when guests want to cool down the room after a warm and long day. We were confused as to why we weren’t allowed to use the AC in its appropriate cooling temperature, and everyday when we would leave the hotel to explore the city, we would always leave it in “dry mode” just so the AC wouldn’t leak at all. So our options were “heat mode” and “dry mode” which dehumidifies the air. I asked them if there was any way they could fix it or find us another room that we can adjust the temperature without ang leakage from the AC since we were there for almost a week, but again, they simply told us not to use the “cool” mode. I would like to come back here since it’s so close to all the tourists spots which is very convenient and most of the staff were nice. I expect for next time we come back in a few months, they can accommodate us with a room that has a AC that doesn’t leak when we want to put it in a cooler temperature.
Matthew
Stayed 5 nights in Apr 2024