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"The windows don't open and the air conditioning doesn't work, so the temperatures in the room are too hot and there is poor air quality/a lack of circulation. This meant we had awful sleep the whole stay which negatively impacted the rest of the trip. Would not stay here again."

"Great location, good bar and food options on the premises "

"live music in the pub was great. good vibe and very fun crowd"

"super nice hotel, great location and comfortable "

"The noise was ridiculous throughout the night. Loud bangs from what sounded like bin being filled with glass both out in the alleyway and in the corridor. Booked a superior room and found out I was stuck in an annex in a 'Premier Inn' part of the building. The restaurant 'Toddy's' was disgusting. Ordered the lamb and it was inedible due the fat and gristle. Breakfast was really good however in the gallery. The say Breakfast is the same in both sections but I spotted a few extra fruits the next morning in the Gallery part than in "

"Excellent service "

"Staff are definitely the hotels best feature, breakfast is very good and great choice available, good size room for families "

"Breakfast you had to pay for but it was decent. Had some issues with water temperature in shower but staff were quick to fix it. Staff, from valet, to check in, to restaurant staff were all super amazing and helpful. "

"Just beautiful. This is a perfect spot. Kid-friendly, lovely, right in the heart of things. The private rooms were perfect for a family. Clean and friendly, really perfect."