“They charged me $200 extra for absolutely nothing and then couldn't tell me a corporate number I made a complaint on Monday. Then was told to wait and then I called Friday and they said wait til 3 and then 4 and then he's not available and my ceiling was falling in at my 109 shower and the flooring was disgusting and there was soap scum and hair in my bathtub. I'm so mad and I want a refund for everything.”
“The staff and owners at this lodge and café were wonderful. Hospitable, helpful, responsive, and kind. The food in the café was excellent in the price was good. If passing through Hot Springs again, I would definitely stay.”