Ek' Balam Tours

El lugar estuvo increíble nos encantó el personal muy amables y lugar muy limpio

Such a beautiful property! The staff was absolutely amazing; Rebecca at the front desk was incredibly helpful. I was traveling with my sister and son, and she told us about a Mexico vs. USA baseball game that turned out to be an amazing experience. The chef also personally greeted us, which was a wonderful touch. I was a bit disappointed that we couldn't try the food due to our busy itinerary, but I definitely plan to come back and spend a full day at the spa. Other than that, the property is incredibly welcoming and relaxing.

Wow, my experience was great! Customer service is excellent and staff members are super friendly. Alejandro was very helpful and ensured are needs were met. I highly recommend this hotel. Thank you team Decu Downtown!