El Arenal Vacations from $1,276

The front desk associates were very professional but I never got the benefits of being a VIP member

The outdoor pool was freezing cold and the front desk female staff members were very unfriendly. Upon checking in they seemed offended when I pointed out our VIP status with Expedia and acted like they didn’t know what it meant. Their “laundry facilities” consisted of 1 small washer and 1 dryer which were dirty and inconvenient. The bar and breakfast staff were very kind and the location was good, close to the beach and bus. Overall we were disappointed with this property and would not stay here again or recommend.

Plenty of places to eat nearby, and well located. Staff very helpful and friendly. Loved the terrace

This hotel was real quality. Even though it is a big hotel we heard no noise from other guests. The food was excellent and the location beautiful overlooking the marina. There was some road noise but as I live on a busy road in the UK it did not bother me. Overall I would like to come back again next year and would recommend it to friends

Lovely hotel, clean , convenient location , close to shops beach and bars and restaurants The only problem we had was adjoining room they were smoking weed ! I did complain to reception but it still continued!