El Arenal Vacations from $218

Excellent hotel – staff friendly, clean, great facilities, great location, etc

The outdoor pool was freezing cold and the front desk female staff members were very unfriendly. Upon checking in they seemed offended when I pointed out our VIP status with Expedia and acted like they didn’t know what it meant. Their “laundry facilities” consisted of 1 small washer and 1 dryer which were dirty and inconvenient. The bar and breakfast staff were very kind and the location was good, close to the beach and bus. Overall we were disappointed with this property and would not stay here again or recommend.

Fantastic staff and great location to the beach, perfect stay. Thank you.

The service here is unbeatable. We feel so comfortable and relaxed here and the staff cater to every need, always so friendly and welcoming. The rooms are great, with gorgeous views and brilliantly equipped with everything you need. The restaurant in the hotel is also wonderful and the breakfast has the best and widest selection of foods I have ever experienced. All in all, our experience here is always a 10/10. Joseba and his team always make the trip feel special, and we will definitely be back again soon. Amy.