Hotel is situated close to everything in Old San Juan. The staff are exceptionally friendly and helpful. There's a open bar with limited options for guests, a nice bonus. Its a quaint old building, but nicely kept. The room was small, clean, comfortable bed, not spectacular by any means but we didn't spend much time in the room anyway. The biggest issue was hot water or lack therof. It could be hot for 30 seconds then cold, you never knew what to expect when in the shower.

We had a positive experience with Eduardo P., who served as the receptionist at the front desk during our stay. His assistance was invaluable, particularly in offering recommendations for dining and local activities. I struggle with calling this location "luxury". We stayed in the penthouse, and it was a basic studio suite. The parking garage is very small with limited parking spaces. There is a store next door which was convenient, but a lot of people kind of just hang out there. It was an interesting neighborhood for "luxurious" hotel. Notwithstanding these observations, we derived considerable satisfaction from the rooftop amenities. We really enjoyed the rooftop. The culinary offerings at Eteria Rooftop were commendable, complemented by captivating vistas of the cityscape. Additionally, our enjoyment extended to the pool facilities. Overall, we thoroughly enjoyed our stay. Nonetheless, we encountered a degree of discrepancy between the designation of the establishment and the portrayal presented in promotional materials. Generally, we felt a bit misled. However, it was still a fair stay.

Very nice customer service and very clean Hotel thank you.