Fort Ward Tours

We had to move rooms because air conditioner broke and leaked everywhere. I’m fine with that. But the manager didn’t want to compensate anything - instead gave me a bag of a couple waters (3 guests) and some snacks - didn’t even bother to ask if myself and my son were allergic to peanuts which is what snacks we were mostly given. There is NO shuttle service as advertised on SEVERAL websites. Y’all should have that taken down. The staff themselves were just so wonderful, kind, and helpful - especially the gentleman from the kitchen staff. You are definitely charged for parking - 20$ per day, which again, the manager didn’t want to comp that either. The room was clean. The hotel is close to a gas station. The location is ok, but you have to turn right then go back up the road because that’s your only option. Overall, the kitchen staff- that guy was enough to want to stay again.

The hotel is in a great location where most areas are walkable. The rooms are comfy and stylish. The rooftop pool was very cold and I would suggest having a few more sunbeds up there.

Sheets were not clean, parking is very expensive Location is great