Franklin Ranch Community Park Tours

The Stella hotel has some wonderful people working there and they really are terrific. The bartenders were fun and provided great service as well as the front desk. We did encounter a problem in the restuarant the first night when a large party were allowed to be obnoxiously loud, making it very difficult to have dinner in the restaurant. The hotel was very kind to comp our dinner. We suggested to them that because the hotel relies on Texas A&M students and post graduate students who are terrific young people, but at the same time are not experienced with dealing with an unruly group of adults, that there needs to be a few more seasoned/experienced people who have the skill-set to to control people who will ruin the atmosphere of a 4 or 5-star hotel environment. There were a couple of bartenders who have the type of experience to control an out of control group of people. This large group should have been given the opportunity to move to a private room or lower their voices by about 75%. No 4- or 5-star hotel can allow this type of situation to occur. The only other negative issue we had was the very loud AC unit in our room. It appeared the rooms need an AC upgrade with modern "quiet" air conditioners. But I want to end this review by repeating the kindness we experienced by the entire staff throughout our stay.

Great stay. Breakfast buffet a little lite. Manager was great also.