“It was raining during the night of September 27, 2026. At about 12:30am (shortly after midnight) we woke up to the sound of dripping. The roof was leaking onto my daughter who was sleeping in the bed below. I immediately called down to the front desk and informed the desk clerk of the situation. Without apologizing for the inconvenience, he just moved us to another room. At the time of check-out, we provided an opportunity for the morning desk clerk to make it right for the major inconvenience……