Does Pestana Promenade Ocean Resort Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Pestana Promenade Ocean Resort Hotel?

As of Dec 16, 2025, prices found for a 1-night stay for 2 adults at Pestana Promenade Ocean Resort Hotel on Jan 11, 2026 start from $145.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pestana Promenade Ocean Resort Hotel pet-friendly?

No, only service animals are welcome at the property.

Self parking is available for EUR 15 per day.

What time is check-in at Pestana Promenade Ocean Resort Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Where is Pestana Promenade Ocean Resort Hotel located?

Situated on the boardwalk/promenade, this hotel is within a 10-minute walk of Lido Bathing Complex, Ponta Gorda Bathing Complex, and Centro Comercial Forum Madeira. Parque Canino do Jardim da Ajuda and Doca do Cavacas Natural Pools are also within 1 mi (2 km).

Pestana Promenade Ocean Resort Hotel Reviews, Deals & Photos 2026

10/10 Excellent

Brian

Sep 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had the best time here, great location, staff was amazing from the front desk to the manager. Pool was great after a long day of exploring

Stayed 3 nights in Sep 2025

10/10 Excellent

DAVID

Oct 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff very friendly and helpful, lots of staff cleaning

Stayed 8 nights in Sep 2025

8/10 Good

James

Apr 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to spend a week, good links to town centre and local walks along promenade. Buffet and breakfast was excellent. Could improve communication on facilities, as staff could not supply English language text on the TV (remained in German due to IT problem).

Stayed 7 nights in Mar 2025

10/10 Excellent

DAVID WESLEY

Oct 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent view of ocean.

Stayed 7 nights in Oct 2024

10/10 Excellent

Kim

May 23, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lots of positives - spacious room with comfy bed, very friendly efficient staff, great breakfast choice and lovely gardens and pool area. conveniently located for local transport and many restaurants.

Stayed 7 nights in May 2024

10/10 Excellent

Susan

Jun 28, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outstanding staff - very friendly and helpful. Great facilities, good food choices, very clean and comfortable.

Stayed 7 nights in Jun 2024

10/10 Excellent

Jeanette

Oct 14, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff in the breakfast/dinning were absolutly fantastic. So nice, friendly and polite and did their best for me. Tip them generously when you stay there!!!

Stayed 2 nights in Oct 2024

10/10 Excellent

Elaine

Oct 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

3rd time in this property….high standard of cleanliness and attention. Good choices for breakfast.

Stayed 14 nights in Oct 2024

8/10 Good

Laura

Sep 16, 2024

Liked: Cleanliness, staff & service, amenities

The common areas of the hotel were lovely . Lush grounds and fantastic amenities . The rooms need a refresh as they are dated . Pricey property when compared to another hotel our friends stayed at up the street . Breakfast assortment was plentiful with something for everyone .

Stayed 4 nights in Sep 2024

8/10 Good

Susan

Apr 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me Rodgrigues was so helping in arranging our transportation from the airport. The location was great. Right on the bus line. Breakfast was great and staff was very friendly. Pool was lovely. We would definitely book again with this hotel.

Stayed 6 nights in Apr 2024

10/10 Excellent

Iwona

Dec 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice hotel. Rooms are showing a little bit of wear and tear but very clean. Breakfast buffet fit for a king! Great outdoor pool, but not heated so it was rather cold in November. Indoor pool, jacuzzi and sauna were also great. I just wished they would not close at 8pm. After hiking the lavadas, and dinner we really had to hustle to be able to use these facilities for at least a little bit. Definitely would stay again.

Stayed 6 nights in Nov 2024

8/10 Good

Verified traveler

Jun 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and views.

Views from balcony, location and check in staff were great. Hotel was very clean but a little tired and very dark and stale in the hallways. Bed was saggy. Breakfast buffet was extensive in choices and decent in quality. Staff there really friendly too.

Stayed 2 nights in Jun 2024

10/10 Excellent

Ivana

Dec 2, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an absolutely perfect stay at Pestana Promenade! The rooms are lovely and spacious. The only thing that bugged me was the big arch blocking our view of the sea partially. A few rooms have this problem. The staff are amazing, especially the cleaning ladies who do a wonderful job and are very kind. Amazing staff in the restaurant as well! Thank you Pestana, we will be returning for sure!😀

Stayed 9 nights in Nov 2023

10/10 Excellent

Pasi

Jan 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasent stay

Stayed here over the new year for about a week. Overall a nice experience. The hotel is very clean and the staff is very helpful and friendly. The location of the hotel is good and the ocean view from the balcony is beautiful. I really enjoyed the breakfast as well, it has a lot of options to choose from and there was sparkling wine available every morning. I only had two minor issues with the room. The pillows were a bit hard for me personally. And the bed is not a real double bed, but two small beds next to each other. And although the staff did provide us with a large mattress on top, it still isn’t quite the same thing as a real double bed. But these are minor things and the overall experience in the hotel was very nice. I can recommend this hotel.

Stayed 8 nights in Dec 2024

8/10 Good

Cristine

Sep 2, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed the food the breakfast and the service was outstanding ,the daily hostess who could speak 4 languages was brilliant .We had a cleaning woman on the 6th floor who was also outstanding .My one disappointment was do wish I had a gym (some sort of cardiovascular machine i could have exercised on ) Both the broken gym equip and pico de Airo ,a dream we thought we would have experienced but due to road damage from fires we did not get to experience it. All things considered a Beautiful place to visit 👍

Stayed 8 nights in Aug 2024

4/10 Poor

phillip

Oct 25, 2024

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

Unfortunately I cannot give a good review in general as the room we stayed had many flaws as I’m listing below. Air conditioning was very poor, not enough to cool the room for the night. We could not open the terrace window as it was right on the Promenade making it uncomfortable to have a sit down outside. The room was very small and more appropriate to a 2 star hotel. The facilities in general were very good, pool, jacuzzi, restaurant….etc The staff were fantastic however I cannot hide the fact that the room was the down side of our holidays, DO NOT CHOOSE THE PROMENADE ROOMS!!!! After 15 miles of hiking we deserve a good rest to tackle the next day, unfortunately that did not happen due to the room being very poor for a 4 star hotel Breakfast was fine and very well served!

Stayed 5 nights in Oct 2024

10/10 Excellent

Sonia

Aug 10, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our second stay at the hotel and it didn’t disappoint. Every member of staff, no matter what their role, were exceptional. They were professional, yet friendly, and always able to help. They went out of their way to ensure my parents were happy with their vegetarian needs, and spent much time helping us choose our tours. The Island tours are a fantastic way to see everything, or you can get a bus outside the hotel into Funchal then to whenever you need. We found the taxis were reasonably priced too. The hotel outdoor and indoor pools were great, as well as the spa services. All set in beautiful grounds with easy access to the promenade. Breakfast had ample variety with so many bread choices, pastries, an omlette station, fresh fruit, ham, cheses etc. Some nights had fun entertainment with Madeiran dancers and BBQ, good Singers and a quality Karaoke night. The bartenders were happy to make you any cocktail if they had the ingredients, in addition to their extensive list. Our room had a huge super king bed and awesome seaview from our 6th floor balcony. Once again, what made the two weeks were the wonderful staff. It was great to see the Hotel Manager helping the staff and he was always friendly. We particularly want to thank Salomé & Flipe (our favourites), Lina, Tito and Rui in Reception; Fatima, Ana, Tania, Ivone, Claudia and Andrew in the restaurant. Them and others really made time to speak with us and help us have the best time. Thank you again.

Stayed 14 nights in Jul 2023

6/10 Okay

Kimberly

Jul 1, 2024

Solid 3 star hotel that could easily be a 4 star if cleanliness, staff and service improved. Similar to some other reviews- stained or lightly damaged walls, stained pull down curtain for the shower, hard water scale and build up accumulated on bathroom glass. The rooms don't really get made up and empty/used glasses accumulated throughout the week. Some staff were helpful, but overall not so much. I reported issues with the WiFi not working on Tuesday - was told this would be brought to the manager's attention. On Thursday, still no WiFi - at the pool, in my room, the balcony, etc. The person at the front desk first acknowledged a problem but then told me I was incorrect when it "worked" on his phone and not mine. Again on Friday when I started to worry I could not get in touch with home or check in for my flight, the front desk told me the WiFi just went down that day and would be fixed. When I inquired about an accommodation of some sort for the inconvenience I was told nothing could be done? Disappointing overall and would never want someone else to feel as dismissed as I was meant to feel. Oh, and when I booked my taxi for a set rate - I was told the rate was different the morning of my checkout. Thank you to the one person who tried to be helpful and held the original rate. Also, pass on the spa. I reserved a head and shoulders relaxation massage - shoulders good, but swirling around my hair in circles is not what I paid for?

Stayed 8 nights in Jun 2024

10/10 Excellent

Günther

Feb 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very good Services and friendly Personal;

Stayed 7 nights in Feb 2025

10/10 Excellent

Ben

Jan 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another brilliant addition to the Pestana brand, which has many great Hotels in Maderia. I booked another stay as soon as I returned home,

Stayed 5 nights in Jan 2025

10/10 Excellent

Troy

Oct 6, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, friendly staff and great dining and shopping options close by

Stayed 1 night in Sep 2022

10/10 Excellent

Jake

Jul 12, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

very nice hotel in a lovely area, short walk to Funchal town.

Stayed 10 nights in Jul 2022

10/10 Excellent

Richard

May 28, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property in a beautiful location

Stayed 1 night in May 2023

10/10 Excellent

William

Apr 29, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cracking hotel

Excellent trip. Stayed 4 days andvreally enjoyed. Madeira is beautiful and the Pestana is a great base fir exploring or relaxing. Excellent rooms with sea views and dining options great

Stayed 4 nights in Apr 2023

10/10 Excellent

Mohammed

Aug 3, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Facilities were great, so were staff and loved the sea view room we had. The hotel also allowed us an extended stay due to late flight.

Stayed 7 nights in Jul 2022

Pestana Promenade Ocean Resort Hotel

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