Find All-inclusive Resorts in Playa del Carmen

The staff so friendly. Area extremely safe. Only thing is that breakfast every day is the same. Also coffee in the room is not stocked up every day, beside that excellent resort. Recommended

Been to a lot of all inclusive hotels and this one had great reviews so thought we would give it a try. Lots of good things and some bad things. The events staff at this hotel is second to none. Best events and planning of any all inclusive we have been to. Event staff is a lot of fun and always has something lined up. Food at half the places were food. Hibachi was excellent, French was bland and I. Seasoned, el patio was the Mexican choice but really didn’t seem to be Mexican food. Seems unusual that it is so hard to find Mexican food options at a resort in Mexico. Did the lobster rock event and the food was very poor. Fun event great drinks and great environment but the food is sub par. The beach at the property is amazing! Very clean and beautiful. Would be nice if they would clear out some of the area between the pool and the beach so you can actually enjoy the view of the ocean from the hotel. Only way to enjoy the beach is to be on it. Hotel rooms are a little dated but they are nice. They are kept very clean and great service. Biggest issue we had the whole time we were there was it was very hard to sleep. We had people above us that were up all hours of the night and the floors seem paper thin. We heard everything and had a hard time getting a good night sleep. Overall I would rate the hotel a 3 out of 5 because the staff and people were phenomenal but the environment and the food were not amazing. Can’t always enough about the events staff

Alejandro is the best gets you checked and and out

We loved our stay here. Beautiful property and beach. Great food and staff. Cant wait to go back!

Unlike many of the other times we stayed with different Iberostar resorts, this time we had many issues from the very beging till the end. Starting with the booking process the person who picked up the phone at the hotel was rude and told me there was "nothing available" yet in Expidia there were many rooms available for this specific resort. The food was mediocre, we couldn't get dinner reservations to the restaurants in the resort because again "nothing available" yet the restaurants were almost empty during dinner time. There was no AC in the buffet areas so sweating while eating was the norm. In the restaurants that were first come first serve they told you 1-1.5 hrs and that they would call you when the table was ready. One of the nights we never got a call so went to the buffet, the next night we went back to check after 1 hr and the girl said "we called you and messaged you" yet I never received any calls or messages. Then she went on to say, "let me see what I can do for you since you missed your spot" as I looked around 8 out of the 35 available tables were occupied. Clearly there was avaliability but for some reason they made it seem as if everything was occupied. This seemed to be the reoccurring pattern this whole vacation at this resort, I'm not sure if they are having issues with staff or what the problem was but our amazingly positive previous experiences with Iberostar were compleatly crushed during this stay. I'm not sure we will be returning to Iberostar.