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"Amazing staff,big room,well maintained"

"We stayed in room 23 which is like the penthouse suite. The balcony overlooks the ocean and was a wonderful place to watch the sunset. This is a lovely property. The landscaping is unique, the food is good, the bartender and staff are thoughtful and accommodating. Also, the spa was quiet, comfortable and relaxing."

"Amazing staff and property. The meals were great and changing "

"Friendly staff"

"It was better than our expectations. The apartment exceeded our expectations – comfortable beds (quite firm) and good pillows. There was AC in two of the rooms and fans in all three. There was no frying pan, but we simply asked the staff for one and they arranged it right away. The staff were very friendly and helpful – both the pool attendant, the reception staff, and the guards at the gate. The pool was nice and well maintained. There was also a restaurant, and the food was very good. We highly recommend the Swahili curry chicken! Breakfast was available for 700 KES. It was an à la carte breakfast, and we could simply tell them what we wanted. The laundry service also worked very well. The hotel is located about 5–10 minutes walk from the beach. There is also a large supermarket nearby. It costs around 200–300 KES to get there by tuk tuk. We highly recommend Lotfa to anyone who wants to travel to Diani Beach on a budget trip 💜"

"Customer service at the reception could be worked on. The staff seem to go good at everything on the computers but when dealing with people and concerns there’s a lack of skill."

"Amazing place! "

"Excellent location, friendly and helpful staff. Good amenities, spacious area around the pool and dining. Food variation was ok. "

"The pool side was comfortable. The beach was on site perfectly. Everyone was welcoming. Room were clean. Bathrooms clean. Access to bathroom tissues, hand washing stations, hand towels. Staff was kind and friendly. Buffet always full and stacked. I would absolutely go back to this hotel. What an experience. "