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Crossroads Inn & Suites

2.5 star property
Hotel with free breakfast, a short walk to Ripley's Aquarium of the Smokies

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Dining
Reception

Reviews

7.8

Good

Popular amenities

  • Breakfast included
    Breakfast includedBreakfast included
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Housekeeping
    HousekeepingHousekeeping
  • Gym
    GymGym
  • Laundry
    LaundryLaundry
  • Pool
    PoolPool

Explore the area

Map
Gatlinburg, TN
  • Popular LocationAnakeesta6 min walk
  • Popular LocationRipley's Aquarium of the Smokies7 min walk
  • Popular LocationGatlinburg Convention Center15 min walk
  • AirportKnoxville, TN (TYS-McGhee Tyson)67 min drive

Most relevant reviews

ExperimentalCarousel

6/10 Okay

Close proximity to downtown
Kim
Jul 26, 2024
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About the neighborhood

Gatlinburg

Crossroads Inn & Suites is located in Downtown Gatlinburg, a neighborhood in Gatlinburg. The area's natural beauty can be seen at Great Smoky Mountains National Park and The Ripken Experience - Pigeon Forge, while Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights. Ripley's Aquarium of the Smokies and Anakeesta are not to be missed. Spend some time exploring the area's activities, including snowboarding and skiing. Guests love the hotel's location for the sightseeing.
Visit our Gatlinburg travel guideOpens in a new window

What's nearby

  • Anakeesta - 6 min walk
  • Ripley's Aquarium of the Smokies - 7 min walk
  • SkyPark - 13 min walk
  • Gatlinburg Convention Center - 15 min walk
  • Ole Smoky Moonshine Distillery - 15 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Subway - ‬7 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Ole Red - ‬3 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬11 min walk
  • ‪Pancake Pantry - ‬9 min walk

About this property

Crossroads Inn & Suites

Hotel near Ripley's Aquarium of the Smokies
Close to Anakeesta and SkyPark, Crossroads Inn & Suites provides free self-serve breakfast, laundry facilities, and a fireplace in the lobby. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and a children's pool
  • Free self parking
  • A vending machine, a 24-hour front desk, and an elevator
  • A TV in the lobby and coffee/tea in the lobby
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 78 rooms feature comforts such as premium bedding and air conditioning, in addition to perks like free WiFi. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Shower/tub combinations, free toiletries, and hair dryers
  • 55-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Does Crossroads Inn & Suites have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Crossroads Inn & Suites?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on Aug 4, 2024 start from $79.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crossroads Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crossroads Inn & Suites?

Self parking is free at this property.

What time is check-in at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Crossroads Inn & Suites?

Check-out is at 11 AM.

Where is Crossroads Inn & Suites located?

Located in Downtown Gatlinburg, this hotel is within a 10-minute walk of Traffic Light #3, Ripley's Aquarium of the Smokies, and Anakeesta. SkyPark and Gatlinburg Space Needle are also within 15 minutes.

Crossroads Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 425 out of 1094 reviews" "
Rating 8 - Good. 333 out of 1094 reviews" "
Rating 6 - Okay. 180 out of 1094 reviews" "
Rating 4 - Poor. 91 out of 1094 reviews" "
Rating 2 - Terrible. 65 out of 1094 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Kim

Traveled with family and small children
Liked: Staff & service
Close proximity to downtown
Stayed 3 nights in Jul 2024

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let us check in 2 hours early! Great location to walk downtown. Decent sized room. Comfortable beds.
Stayed 1 night in Jul 2024

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel would recommend to anyone
Stayed 3 nights in Jul 2024

10/10 Excellent

Azucena

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to crossroads Inn & Suits, We are really enjoying! Good food, service and hospitality
Stayed 1 night in Jul 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Convenient location and an awesome free breakfast
Stayed 1 night in Jul 2024

8/10 Good

Vaidotas

Traveled with family
Liked: Cleanliness, staff & service
Nice big clean rooms.Great location👍👍👍 Recommended.Will be back soon😎
Stayed 2 nights in Jul 2024

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very welcoming. Room and views very good. Conveniet walking. Parking a bit tight.
Stayed 2 nights in Jul 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that you could walk to any area within walking distance. The parking was tight and hard to find a spot.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to just leave the car and walk to all attractions.
Stayed 3 nights in Jul 2024

10/10 Excellent

chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice but being close to elevator was noisy.
Stayed 4 nights in Jul 2024

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Clean, unkept, modernized, everything you could ask for. The customer service.. probably best we’ve ever had. I would have given excellent if it weren’t for having to report very noisy neighbors multiple times (yelling, laughing, arguing, drinking and at all hours stopping around 1am and starting back up by 7am). I couldn’t tell if it was thin walls or ridiculous neighbors (I will say the room on opposite side of us we didn’t hear a peep out of). But overall we will definitely stay here again in the future.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jesse

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast with a little bit of everything from eggs, sausage, bacon, biscuits and gravy, waffles, muffins, bananas, fruit. Milk, coffee, juice. Everyday sheets were changed, beds made, trash removed with fresh towels. Will def be staying here for now on!
Stayed 4 nights in Jul 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was a great place for the value and I got to see a live bear in the parking lot that was pretty cool! Remember your in the mountains.
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrea D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay easy to walk pretty much anywhere only issue i had was there was several adults horse playing in the kids pool when they didnt even have children with them other wise our stay was wonderful we will definitely be back
Stayed 3 nights in Jul 2024

8/10 Good

Valoree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and bed was comfortable. Check in was very smooth and was warned about bears in the area!!
Stayed 1 night in Jul 2024

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the balcony overlooking the pool and parking area. Breakfast was very good; though not conveniently located. Staff friendly and helpful.
Stayed 1 night in Jul 2024

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Pretty good place just watch out of the bears lol everything was decent
Stayed 2 nights in Jul 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2024

6/10 Okay

Lindsey

Traveled with partner
Great location. The room itself was okay, just had issues with the door locking.
Stayed 2 nights in Jul 2024

10/10 Excellent

Curteis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place close to everything
Stayed 7 nights in Jun 2024

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 3 nights in Jul 2024

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrates my birthday and had a great time. Will definitely stay here in the future.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kelvim

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around good hotel with really attemtive staff
Stayed 1 night in Jul 2024

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2024