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Crossroads Inn & Suites

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool

Overview of Crossroads Inn & Suites

Crossroads Inn & Suites

2.5 star property

7.8/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Business services
440 Parkway, Gatlinburg, TN, 37738

Explore the area

  • Popular LocationRipley's Aquarium of the Smokies7 min walk
  • Popular LocationGatlinburg SkyLift Park15 min walk
  • Popular LocationGatlinburg Convention Center6 min drive
  • AirportKnoxville, TN (TYS-McGhee Tyson)67 min drive

Room options

About this area


Located in Gatlinburg, Crossroads Inn & Suites is in an area with good shopping. Historic Ogle Log Cabin and Old Mill are local landmarks, and the area's natural beauty can be seen at Great Smoky Mountains National Park and Sugarlands Visitor Center Great Smoky. Dollywood and Anakeesta are also worth visiting. Spend some time exploring the area's activities, including ski lifts, snowboarding, and skiing.

What's nearby

  • Traffic Light #3 - 3 min walk
  • Hillbilly Golf - 4 min walk
  • Ripley's Aquarium of the Smokies - 7 min walk
  • Gatlinburg SkyLift Park - 15 min walk
  • Gatlinburg Convention Center - 6 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive


  • Parton's Deli - 4 min walk
  • Pancake Pantry - 8 min walk
  • New Orleans Sandwich Company - 8 min walk
  • Cheese Cupboard & Hofbrauhaus - 9 min walk
  • Tom & Earl's Back Alley Grill - 9 min walk

About this property

Crossroads Inn & Suites

Hotel near Great Smoky Mountains National Park
At Crossroads Inn & Suites, you can look forward to free to-go breakfast, laundry facilities, and a fireplace in the lobby. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and a children's pool
  • Free self parking
  • An elevator, a TV in the lobby, and coffee/tea in the lobby
  • A 24-hour front desk
  • Guest reviews speak well of the helpful staff and proximity to shopping
Room features
All 78 rooms feature comforts such as premium bedding and air conditioning, in addition to perks like free WiFi. Guest reviews speak well of the clean, spacious rooms at the property.
More amenities include:
  • Deep soaking tubs, free toiletries, and hair dryers
  • Flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool


  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • 24-hour business center


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator


  • Designated smoking areas
  • Fireplace in lobby
  • TV in lobby

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding


  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels


  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator


  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Similar properties

See similar properties



Check-in from 4:00 PM - 11:00 PM
Minimum check-in age - 21


Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Inn & Suites Hotel
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg
Crossroads Inn & Suites Gatlinburg
Crossroads Inn & Suites Hotel Gatlinburg

Frequently asked questions

Does Crossroads Inn & Suites have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Crossroads Inn & Suites?

As of Feb 6, 2023, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on Feb 7, 2023 start from $56.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crossroads Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crossroads Inn & Suites?

Self parking is free at this property.

What time is check-in at Crossroads Inn & Suites?

Check-in is from 4:00 PM - 11:00 PM.

What time is check-out at Crossroads Inn & Suites?

Check-out is at 11 AM.

Where is Crossroads Inn & Suites located?

Situated in Gatlinburg, this hotel is within 2 mi (3 km) of Traffic Light #3, Great Smoky Mountains National Park, and Ripley's Aquarium of the Smokies. Traffic Light #2 and Anakeesta are also within 10 minutes.

Can I cancel my reservation for free at Crossroads Inn & Suites and receive a full refund?

Yes, Crossroads Inn & Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Crossroads Inn & Suites cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 363 out of 1018 reviews" "
" "10 - Excellent 36%
Rating 8 - Good. 347 out of 1018 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 169 out of 1018 reviews" "
" "6 - Okay 17%
Rating 4 - Poor. 86 out of 1018 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 53 out of 1018 reviews" "
" "2 - Terrible 5%




Staff & service




Property conditions & facilities




8/10 Good


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The tub drained slow
Stayed 1 night in Jan 2023

10/10 Excellent


Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good experience

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service
We had a very nice stay, front desk was very friendly and helpful. They provided room service every day. Walking distant to all of downtown and we felt safe walking.

8/10 Good


Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The room was clean. Just needs updating. The water temp was bad. It would go from scaulding hot to freezing cold.

6/10 Okay


Traveled with family
Liked: Cleanliness
Location fantastic. We went over New Years and room was almost $300 a night for 5 days so EXTREMELY overpriced. Walls thin, beds hard, good hot breakfast. Pot shops next door smell.

2/10 Terrible


Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I need a refund this property said they had no room clean and we did not get a room and smelled Like weed

8/10 Good

Rhonda, Maryville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.

10/10 Excellent


Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Room was spacious, beds comfortable and we loved the fireplace!

10/10 Excellent

Diamond, Lithia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a quick visit, good experience 👌 👍
Stayed 2 nights in Dec 2022

8/10 Good


Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The people staying in the room next to me had a screaming baby and it was all night. And the pillows were very flat. But it was very clean and in the perfect spot for down town.