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Crossroads Inn & Suites

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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Premium bedding, desk, blackout drapes, iron/ironing board

Overview of Crossroads Inn & Suites

Crossroads Inn & Suites

2.5 out of 5

4.1/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
440 Parkway, Gatlinburg, TN, 37738

Explore the area

  • Popular LocationRipley's Aquarium of the Smokies7 min walk
  • Popular LocationGatlinburg SkyLift Park15 min walk
  • Popular LocationGatlinburg Space Needle16 min walk
  • AirportKnoxville, TN (TYS-McGhee Tyson)67 min drive

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About this area

Gatlinburg

Located in Gatlinburg, Crossroads Inn & Suites is in an area with good shopping. The area's natural beauty can be seen at Great Smoky Mountains National Park and Great Smoky Mountains National Park Headquarters, while Ripley's Believe It Or Not Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights. Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park are not to be missed. Spend some time exploring the area's activities, including skiing, ski lifts, and snowboarding.
Visit our Gatlinburg travel guideOpens in a new window
Map

What's nearby

  • Cooter's Place - 3 min walk
  • Anakeesta - 5 min walk
  • Ripley's Aquarium of the Smokies - 7 min walk
  • Gatlinburg SkyLift Park - 15 min walk
  • Gatlinburg Space Needle - 16 min walk

Getting around

  • Alcoa - Knoxville Airport (TYS) - 67 min drive

Restaurants

  • Parton's Deli — 4 min walk
  • Pancake Pantry — 8 min walk
  • New Orleans Sandwich Company — 8 min walk
  • Cheese Cupboard & Hofbrauhaus — 9 min walk
  • Tom & Earl's Back Alley Grill — 11 min walk

About this property

Crossroads Inn & Suites

Hotel with free breakfast, walk to Ripley's Aquarium of the Smokies
This hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a children's pool, and laundry facilities are onsite. All 78 rooms boast jetted tubs and offer free WiFi and flat-screen TVs. Guests will also find refrigerators, microwaves, and premium bedding.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with jetted bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 7:30 AM–10:00 AM
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Fitness center
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Similar properties

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Gatlinburg
Gatlinburg
Business friendly
Business friendly
Hotel
Hotel
2 star
2 star
Guest rating 4+
Guest rating 4+
Pool
Pool
Free WiFi
Free WiFi

Policies

Check-in

Check-in from 4:00 PM - 3:30 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 9 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Inn & Suites Hotel
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg
Crossroads Inn & Suites Gatlinburg
Crossroads Inn & Suites Hotel Gatlinburg

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 378 out of 942 reviews
5 - Excellent 40%
Rating 4 - Good. 364 out of 942 reviews
4 - Good 39%
Rating 3 - Okay. 131 out of 942 reviews
3 - Okay 14%
Rating 2 - Poor. 46 out of 942 reviews
2 - Poor 5%
Rating 1 - Terrible. 23 out of 942 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities
Write a review

3/5 Okay

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Location is a positive for this hotel, this is in the Gatlinburg downtown. No breakfast, hotel management has gotten greedy and giving parking spaces for non hotel guests. Also the parking spaces are very less.
Stayed 3 nights in Oct 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible. The front desk clerk was extremely rude upon check in. There was gnats all in the room. One of the sinks didn’t drain properly. The hot water didn’t last long. The shower head had little to no water pressure at all. To top it all off a mouse got into our snacks in the room and the staff didn’t seem to care at all. We will never stay there again and wouldn’t recommend it to anyone.
Stayed 3 nights in Oct 2021

4/5 Good

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2021

2/5 Poor

Traveled with family
Liked: Cleanliness, property conditions & facilities
The location is in a good spot, but in high traffic area. Not all staffs were friendly. They also charged an additional fee and said that Expedia should have notified me.
Stayed 3 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It met my expectations. I enjoyed it.
Stayed 1 night in Oct 2021