Genting Highlands Vacations from $744

Beautiful place and close to everything in downtown

The stay started off wonderfully well with a lovely welcome for our Silver Anniversary stay. Club lounge was perfect and the staff there initially very attentive. The room was clean and well appointed. Sadly we had constant door slamming throughout the stay, the day we attended the pool, the bar staff failed to show up on time and we could not order beverages not food. Staff in the lounge were clearly overwhelmed with volume and we were quite frankly ignored. Ricky however was superb. Unescorted children in the lounge were not a welcome sight. Our last morning on check out we sat and waited and waited and waited…. No staff. And when I asked the catering crew for assistance we were ignored. A real disappointment to what was such a special visit for us. I’ll feed back directly to the hotel.

There’s room for improvement at this iconic Mandarin Oriental hotel in Kuala Lumpur. I loved the spacious apartment-style room, but it could definitely benefit from updates and refurbishment to reflect a more modern aesthetic. The guest services and location are truly outstanding. The breakfast buffet offers a generous selection of both international and local dishes, with plenty of variety to choose from. During our stay, a large group event specifically an Indian group was in-house, which made the hotel feel a bit overwhelmed. Many facilities and common areas became overcrowded, affecting the overall experience and ambiance. Mandarin Oriental is known for its exclusivity and catering to a high-end market, so I hope future stays will better reflect that standard.

It was so cool and the breakfast was amazing! Super comfy bed and crisp linen.