Glen Burnie Vacations from $226

Front desk help was great! Very nice hotel and room.

We were in an ajoining room suite on one side only. The bolt lock to the ajoining room was not locked nd could not be locked. Ajoining room was noisy until 11pm when we confronted them Bed mattress was very uncomfortable (hard and lumpy)

Very Clean & Comfortable

Eric is the best!!!!! This is my second stay at this location in the last month. He worked both times. Super friendly and helpful. Quiet locations with nice views.

This review is more so about the management staff Nichola. There was a mix up in dates and I had booked this hotel at a non refundable rate via Expedia. I called Expedia to see if they could consult with the manager at the Pendry for a cancellation. When Expedia contacted the Pendry they spoke with Nichola and she declined the request for cancellation. I kept my reservation based on this decision and arrived at the property the day that was booked. My stay with my family was remarkable, thanks to Brittany at the front desk. She is truly a gem with a positive attitude and demonstrates wonderful customer service. When I received my final bill at check out there were additional charges on the bill that I did not apply to my bill because the room was paid for prior to arrival. Brittany got the manager involved, Nichola, and instead of seeing the error and correcting it, Nichola went back and forth with me and blamed Expedia. There was clearly an error within the billing due to Expedia and the Pendry, but as a customer that has nothing to do with me. As a manager, she should’ve saw the error, corrected the issue with me (the customer) and handled the problem with Expedia on the back end. I didn’t appreciate the lack of accountability and lack of customer service approach Nichola took. The Pendry is a lovely hotel, the overall customer service did not match to me.