9.4/10 Exceptional! (584 reviews)
The reason I got the room was because I wanted to relax in a jetted tub due to poor circulation… after being told by gun lake casino spa that they had no availability I found bay pointe inn. It was kinda high priced but wanted to relax and have the benefits of the whirlpool tub in my room. About 5 minutes in I heard what sounded to name like static electricity or some buzzing from the tub. I shut off the jets and got out. Went to the front desk around 6pm and informed them of my concern about an electrical buzzing coming from the tub. Her response was, “maintenance doesn’t come in until tomorrow. If you want I can have them look at it then.” Well I was to check out at 11am so the whole purpose of the stay was the tub and I couldn’t even use it. To spend almost $300 for a bed that was 35 minutes from my home was ridiculous. I wasn’t offered a credit for another visit… no credit for the chocolates or milk that were charged as my incidentals… nothing.
Reviewed on Oct 1, 2026
