our room was not quite ready when we arrived to check-in, no big deal, we were a little early.....but the front desk would not even provide us with a lobby restroom to use so we could wait around outside in the parking lot or whatever. The receptionist said the bathroom was "out-of-order". So we went elsewhere to wait. The entire place is not as well-kept as I last remembered it....getting a little shabby looking in places. Shower leaked a lot, etc. I know it's Covid-19 time and all, but I thought we would at least get a granola bar or packaged muffin or something for breakfast...nothing....only coffee or tea in the room. I don't think we will be back there. Too many other places to stay in Grand Rapids that are less expensive and nicer.