“I booked a twin room for two nights, but the staff thought I was staying alone and changed it to a king-size room. The hotel did not provide room cleaning service, the shower head in the bathroom suddenly became smaller when I was taking a shower, the hot water was not sufficient, and my deposit was not returned to me.”
“We only stay here for the Hotten n' Hell. Other than the lobby, it's not well maintained. Carpet is stained, the towels are threadbare and stained, and our toilet seat wasn't attached! Always a disappointment for the amount we pay.”