“Place was clean and lovely and staff very helpful. I would’ve loved to have found out what the “meal deal” was in the lounge though. And no air conditioning so our room was sooooo hot at night. We had a fan that helped but was so hard to sleep. I understand it’s not the hotels fault but yeah it wasn’t as hot outside anymore it seemed to retain the heat from the last few months still”
“There was only one member of staff on reception at check in time which means multiple guests have to wait to check in. We went for lunch and had to ask firstly to order drinks and then again to order food. Unfortunately the burgers were way over cooked and the waiter had no incling that this might not be acceptable. It is unfathomable to me based on the price that a full breakfast wouldn’t be included in room rate.”
“I think a lot of people has reviewed on this. But I can only said air conditioning system issue need to be fix. Otherwise it is hard for other customer wants to stay.
It is summer time and the air conditioning system not work. All you got is a fan will only have little help. Can you imagine stay in the room with 27C? And there is not compensation. Charging almost 100 pound per night, and it is the sleep environment we got.”