“I’m disabled and they wanted me to climb stairs cause they did not have elevator with my bag and my backpack that contains all my work. When I got into the room, it looked like someone had been sitting on the end of the bed watching television. . The TV was on no air-conditioning has been turned on. It was hotter than hell in the room.. then I went into the bathroom, which had a coffee cup from someplace sitting on the counter! To me this room has been lived in or someone was staying in it……
“I arrived at 10PM, There was no one at the desk. I was about to call the number on the counter sign, and a person began speaking to me via the lobby camera. Once I told them I had a reservation the informed me the key to my room was laying on the counter. I went to my room which was dated but clean and slept for about 7 hours. When I left at 5 am there was no one in the lobby still and no coffee available. AC unit was loud, but it was too hot to sleep without it.”