Greenacres Castle Hotels

"First room they gave me was dirty, moved me to another room ,no body soap in the shower"

"Good "

"Clean, which was most important. Pool was a bit cold, quite a bit of airport noise. Loud dehumidifier. "

"Great stay"

"Lovely stay! Enjoyed a magnificent dinner at The Butcher. Hotel staff was amazing!"

"Staff was very professional. Very clean. Water pressure is not the best in the shower or sink."

"Room 354 Our stay from February 25 to March 1 was very disappointing, especially considering the price of over $200 per night. The room was never cleaned during our stay, even though we requested housekeeping. The staff told us they do not clean rooms during a guest’s stay, which was never communicated beforehand. The first night we didn’t even have pillows and had to wait until the next day to receive them. When it rained one night, the roof leaked inside the room, creating puddles on the floor and on a chair. I have photos documenting this. To make matters worse, when I asked for towels to clean up the water, the staff said they did not have any available. Overall, the experience did not meet basic hospitality standards, especially for the price paid. I would not recommend this property unless management improves maintenance, housekeeping, and guest support."

"Yes"

"Great hotel, great staff, clean room, cheerful concierge, great location. "