"The hotel provides remarkable level of personal service that vastly enhanced our visit to Guadeloupe. The rooms and public areas are kept impeccably clean. Breakfasts are delicious and a delight to eat on the poolside patio."
"The hotel provides remarkable level of personal service that vastly enhanced our visit to Guadeloupe. The rooms and public areas are kept impeccably clean. Breakfasts are delicious and a delight to eat on the poolside patio."
"The hotel is small, relatively new and built around a pleasant patio and small pool. Our balcony overlooked these. The hotel is about 2km from the closest beach and good restaurants so a car, while not essential, makes the trips more manageable."
"The hotel is small, relatively new and built around a pleasant patio and small pool. Our balcony overlooked these. The hotel is about 2km from the closest beach and good restaurants so a car, while not essential, makes the trips more manageable."
"What a great set up! 3 restaurants, 2 Bars, 2 Private Beaches, 2 Private pools! Awesome! The management team, went above and beyond for me! They didn’t have to do half of the stuff they did for me. Julian and Laurence, I can’t say enough. Thank you again, you make a solo traveler feel at home with not knowing any English. See you and the team soon. TY"
"What a great set up! 3 restaurants, 2 Bars, 2 Private Beaches, 2 Private pools! Awesome! The management team, went above and beyond for me! They didn’t have to do half of the stuff they did for me. Julian and Laurence, I can’t say enough. Thank you again, you make a solo traveler feel at home with not knowing any English. See you and the team soon. TY"
"Very good place to stay for 1 night!
Clean and comfortable bed!
central location!
The only problems are stairs if you have suitcases and noices from outside!
Value for money 10/10!!!
"
"Very good place to stay for 1 night!
Clean and comfortable bed!
central location!
The only problems are stairs if you have suitcases and noices from outside!
Value for money 10/10!!!
"
"Chambre et literie confortables. Dommage que la climatisation soit dans...la salle de bain.
Pour ce qui est de l'accueil, à revoir : 4 appels avec impossibilité de laisser un message. Pas de réponse aux messages envoyés sur hotels.com. C'est plutôt à l'établissement de s'enquérir sur les difficultés du client, et non pas en envoyant automatiquement des Sms indiquant que l'accueil est fermé..."
"Chambre et literie confortables. Dommage que la climatisation soit dans...la salle de bain.
Pour ce qui est de l'accueil, à revoir : 4 appels avec impossibilité de laisser un message. Pas de réponse aux messages envoyés sur hotels.com. C'est plutôt à l'établissement de s'enquérir sur les difficultés du client, et non pas en envoyant automatiquement des Sms indiquant que l'accueil est fermé..."
"On arrival it took almost an hour to check in, when I asked why it was taking so long I was informed that the room I booked was not available. i was finally given a room but although I was told it was like for like, it was not in the main hotel and was quite far from the restaurants and entertainment area. I will make sure my booking is confirmed in the main hotel building next time."
"On arrival it took almost an hour to check in, when I asked why it was taking so long I was informed that the room I booked was not available. i was finally given a room but although I was told it was like for like, it was not in the main hotel and was quite far from the restaurants and entertainment area. I will make sure my booking is confirmed in the main hotel building next time."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"Everything was great :
- the room, the restaurants, the réception, the pool, the excursion services, the activities offered and the employees were very polite and professional "
"I had some dates changes, the manager made no attempt to facilitate or help with the situation.
Upon finding the shower to working, there was no offer to remit a refund. Due to travel date changes, It turned out the room was only occupied for Nov 28-Dec 1, in spite of this fact we had paid for 7 days Nov 24-Dec 1. Not good.
How this property has great review on your site is a mystery to me. I think the location should be reviewed in the future since it seems to me to mis-represent the details for this site.
I am a gold member and I am very happy with Expedia however in this case I think you need to be my advocate and help, either with a coupon or credit to get this bad experience behind us.
"
"They kindly upgraded our room to a spacious one with a private pool. It also had a Nespresso coffee machine and a fridge. The setting was beautiful and the location was very close to the airport.
"
"The room was nice and spacious and the view was beautiful, though it was annoying having to insert the room card into the slot to get power. And the closet and shower were a little annoying. Patio kitchen was something new and "different". Activating the WiFi was really tricky. Staff was helpful and some spoke English, but check in process was so slow and the paperwork was only in French. Lots of restaurants in the area, but they don't open 'til mid-day, but there's a small store. Beaches, bus stop and hiking nearby.
However, I deducted one star as we had roaches in our room on two different nights and toiletries were limited and we also had no water on our last morning. And I think the breakfast should cost half of what they're charging.
The automated e-mail requesting additional payment or you'll lose your reservation gave me a real scare. I thought it was a phishing scam and almost canceled my cards and my entire trip. It would have been nice for Expedia to state that this fee is already included in the payment and to ignore the automated e-mail.
But my biggest complaint is that while the property IS operated by Karaibes Hotel, it is actually called "Residence les Yuccas", NOT "Karaibes Residences". "Karaibes Residences" are a private apartment complex completely separate from the hotel. This information was not clearly communicated to us, and we must've spent well over an hour trying to get into every building in the area, before a maid finally told us where to go. "
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