Bay Gardens Hotel

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3 outdoor pools
3 outdoor pools
Water Park
View from Room

Overview of Bay Gardens Hotel

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Bay Gardens Hotel

3.0 star property

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Reduit Beach Avenue, Rodney Bay Village, Gros Islet

Explore the area

  • Popular LocationReduit Beach9 min walk
  • Popular LocationRodney Bay Marina15 min walk
  • Popular LocationMarigot Bay22 min drive
  • AirportVieux Fort (UVF-Hewanorra Intl.)93 min drive

Choose dates to view prices

About this area

Gros Islet

Bay Gardens Hotel is located near the beach and in an area with good shopping. Baywalk Shopping Mall and Friday Night Street Party are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Pigeon Island National Park and Windward Islands. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ecotours and mountain biking.

What's nearby

  • Reduit Beach - 9 min walk
  • Rodney Bay Marina - 15 min walk
  • Friday Night Street Party - 3 min drive
  • Saint Joseph the Worker Catholic Church - 3 min drive
  • Marigot Bay - 22 min drive

Getting around

  • Hewanorra Intl. Airport (UVF) - 93 min drive

Restaurants

  • Spices — 1 min walk
  • Blue Monkey Cafe — 4 min walk
  • Felly Belly — 4 min walk
  • Big Chef — 5 min walk
  • Keebees — 6 min walk

About this property

Bay Gardens Hotel

3-star hotel near the beach
Jump on Bay Gardens Hotel's free shuttle to the beach or relax by one of the hotel's 3 outdoor swimming pools. All 87 rooms offer free WiFi, room service, and TVs with cable channels. Premium bedding, coffee makers, and ceiling fans are among the other amenities available to guests.
Bay Gardens Hotel offers 87 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. Premium cable television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

All-inclusive room rates at Bay Gardens Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free area shuttle
  • Free beach shuttle
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:00 AM: USD 20 for adults and USD 11 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Free reception (select days)
  • Room service available

Things to do

  • 24-hour fitness center
  • 3 outdoor pools

Family friendly

  • 3 outdoor pools
  • Free area shuttle
  • Free theme park shuttle
  • In-room child care (surcharge)
  • Laundry facilities

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English

Business services

  • Business center
  • Computer station
  • Conference center (2153 square feet of space)
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Cable channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers health screenings for COVID-19 onsite for a surcharge.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 3.00 per person, per night for adults; USD 1.50 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 11 for children (approximately)
  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Bay Gardens
Bay Gardens Gros Islet
Bay Gardens Hotel
Bay Gardens Hotel Gros Islet
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 289 out of 716 reviews
5 - Excellent 40%
Rating 4 - Good. 312 out of 716 reviews
4 - Good 44%
Rating 3 - Okay. 82 out of 716 reviews
3 - Okay 11%
Rating 2 - Poor. 23 out of 716 reviews
2 - Poor 3%
Rating 1 - Terrible. 10 out of 716 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

2/5 Poor

Liked: Cleanliness
Disliked: Staff & service
Last year I stayed at the Bay Gardens Spa Hotel, unfortunately it was booked for the time I wanted to go. So I chose their sister Hotel Bay Gardens Hotel, although it was cheaper I wasn’t expecting it the building to be on the same par but I thought the device would be. What a great disappointment and how wrong I was. The staff were extremely rude and unhelpful. Having attitude and throwing out filthy looks? Everything was an effort for them. I’d gone to St Lucia to visit family as both my parents are from there and to have a relaxing chilled holiday. I stayed 24 nights at the Bay Gardens Hotel. All I can say is I was lucky I could get away from the hotel to visit family and if not visiting I would go to the beach. Staying around the hotel was not a great experience it was very intimidating and stressful thanks to the staff. Maybe the staff should be retrained on even the basic service - hospitality. The rooms were clean thankfully. My experience at this hotel was awful. I definitely would not recommend or stay their again. The
Stayed 2 nights in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at the Bay Gardens Hotel was amazing. I was suppose to spend my last two days in St. Lucia at another hotel but I was enjoying my stay at the Garden so much that I ended up staying at this property for my entire stay in St. Lucia. Although, this hotel is not one of the new/updated hotels, it was very welcoming, hospitable, and intimate. The workers at this property were extremely generous, pleasant and just overall amazing. Everything was literally walking distance from this property (mall, grocery, medical facility, bar, lounge, restaurants, beach). There is a shuttle that comes every 30 mins that takes us to the beach resort, which is 5 min drive. If you don't care to go to the high-end resorts and also care about saving some coins on hotel cost you wont regret this hotel.
Stayed 5 nights in Nov 2021

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
The staff were very friendly and couldn't do enough for me
Stayed 9 nights in Jan 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place for families with small children
Stayed 13 nights in Dec 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check-in was a bit challenging. Not sure if we arrived when it was the busiest time of the day, but the man who checked us in seem overwhelmed and came off slightly rude. I could barely understand him, (and yes masks will interfere with the communication process, but everyone else I spoke to directly was extremely pleasant and accommodating to us). The room we stayed in was very dated. The beds were overdue for replacement, and the bathroom was just mediocre to use. The food from the dinner buffet was cold, and there were cats everywhere! We even tried to ask the front desk for a room upgrade and never received it, (although my package included this amenity), we were left to make the decision to immediately rebook into another hotel down the road. The good side of staying here, was the convenience of spending time at the Bay Gardens Beach Resort and Spa, and hang at the beach, in order to avoid spending time at the hotel.
Stayed 4 nights in Dec 2021