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Safe
Coffee/tea maker

Guest reviews

4.4/5 Excellent
109 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Airport Shuttle
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationU.S. Embassy in Guatemala1 min walk
Popular LocationEmbassy of Germany in Guatemala2 min walk
Popular LocationEmbassy of Mexico in Guatemala3 min walk
AirportGuatemala City (GUA-La Aurora Intl.)20 min drive

Choose dates to view prices

  • Standard Room, 1 Bedroom

    Room amenities

    • 183 sq ft
    • Sleeps 2
    • 1 King Bed OR 1 Queen Bed
    More detailsStandard Room, 1 Bedroom
  • Double Room

    Room amenities

    • 322 sq ft
    • Sleeps 2
    • 2 Double Beds
    More detailsDouble Room
  • Suite

    Room amenities

    • 376 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite
  • Apartment, 1 King Bed with Sofa bed

    Room amenities

    • 430 sq ft
    • Sleeps 2
    • 1 King Bed and 1 Double Sofa Bed
    More detailsApartment, 1 King Bed with Sofa bed
  • Apartment, 2 Bedrooms

    Room amenities

    • 484 sq ft
    • Sleeps 4
    • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed
    More detailsApartment, 2 Bedrooms

About this area

Guatemala City

Located in Guatemala City, Hotel San Carlos is in the city center. Botanical Garden and La Aurora Zoo are local attractions and those in the mood for shopping can visit Paseo Cayala and Plaza Fontabella Shopping Center.

Visit our Guatemala City travel guide
Map
Popular Location

What's nearby

  • U.S. Embassy in Guatemala - 1 min walk
  • Embassy of Germany in Guatemala - 2 min walk
  • Embassy of Mexico in Guatemala - 3 min walk
  • Torre del Reformador - 12 min walk
  • Plaza Fontabella Shopping Center - 12 min walk

Getting around

  • La Aurora Intl. Airport (GUA) - 20 min drive

Restaurants

  • Onsite dining venue – Restaurant with a bar offering international cuisine. Serves breakfast, lunch, and dinner.

About this property

Hotel San Carlos

3.5-star Guatemala City hotel in Zona 10, walk to U.S. Embassy in Guatemala
Along with a restaurant, this hotel has an outdoor pool and a health club. Free full breakfast, free WiFi in public areas, and a free airport shuttle are also provided. Other amenities include a bar/lounge, dry cleaning, and laundry facilities. All 25 rooms offer free WiFi, room service, and flat-screen TVs with cable channels. Other amenities available to guests include coffee makers, ceiling fans, and hair dryers.
Hotel San Carlos offers 25 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a health club.

Cleaning and safety practices

Enhanced cleanliness measures

Sheets and towels are washed at 60°C/140°F or hotter
High-touch surfaces are cleaned and disinfected
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Protective shields in place at main contact areas

Safety measures

Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Hand sanitizer provided
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free 24-hour roundtrip airport shuttle

Food and drink

  • Free full breakfast available daily 6 AM–10 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Garden
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No onsite parking is available.
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel San Carlos Guatemala City
San Carlos Guatemala City
Hotel San Carlos Hotel
Hotel San Carlos Guatemala City
Hotel San Carlos Hotel Guatemala City

Frequently asked questions

Can I cancel my reservation for free at Hotel San Carlos and receive a full refund?
Yes, Hotel San Carlos offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel San Carlos cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
This property doesn't offer parking.
What time is check-in at this property?
Check-in is from 3:00 PM–midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at noon.
Does this property provide a shuttle to the airport?
Yes, there's a free airport shuttle.
Where is Hotel San Carlos located?
Located in Zona 10, this hotel is steps from Avenida La Reforma and U.S. Embassy in Guatemala. Embassy of Germany in Guatemala and Embassy of Mexico in Guatemala are also within 5 minutes.

Guest reviews

Overall score and ratings for Hotel San Carlos

4.4
Excellent
5 - Excellent
57
4 - Good
38
3 - Okay
10
2 - Mediocre
4
1 - Poor
0
4.5
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service

Guatemala City is no faerie kingdom. Enter the gates of the Hotel San Carlos, a shuttle-drive away from the airport, and one is enveloped in a mansion-like atmosphere of warm, professional attention. Smiles and support from staff, nearby banking and restaurant options, and the US embassy down the street combine with a charming garden, complete with humming birds and jungle flora. A unique, protective place.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

In a safe area of Guatemala Vity. Near the US embassy.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Staff & service

Location is convenient to airport. Window wells do not replace windows and the bath room needed a new toilet seat.

Stayed 1 night in Feb 2020

3/5

  • Liked: Staff & service

The room we received was outdated. The electricity was outdated and shorted my phone charger. The staff was as helpful as they could be and tried to accommodate but had limited resources. Don’t bother looking for good food at the property as it was very mediocre. The drinks were good. The pool is really for show and the birds. Overall, it was disappointing but I worked with it.

Stayed 2 nights in Feb 2020