Hacienda Pinilla Golf Course Tours

The majority of the staff were incredibly kind, courteous and hardworking. However, we want to identify the following for improvements based on our experience. Housekeeping Staff: There were serious lapses in the behavior of these staff members. They helped themselves to our bottled water which was very unprofessional and rude. There were lapses in the items that they were suppose to refill in our room, and despite us calling the front desk multiple times, nobody showed up. We would usually find them frolicking in the hallways with each other.

Our stay at this resort was truly unforgettable. The villa rooms were absolutely gorgeous and the private pool with sunset view every evening was absolutely unbelievable. But what truly made our experience exceptional was the staff. I have never experienced such genuinely amazing service. All were great but Cesar specifically, went above and beyond to make us feel welcomed, cared for, and truly special. Their warmth, attentiveness, and hospitality made our stay even more memorable. I was so sad to leave them. We wanted to take them back home with us because they were just such kind hearted people.