8/10 Very Good! (1,279 reviews)
Resort was very comfortable and grounds were well maintained. Staff made you feel welcome and were very diligent about cleaning. Furniture and decor in rooms was a little dated, but not displeasing. A few minor maintenance issues in the room( sliding glass door slammed, sink stoppers didn’t work) nothing that decreased our comfort. entertainment was good. Really enjoyed the Queen cover band that played one night. we did venture over to the other resort that is attached to the palace and it was much brighter and very active with kids and lots of people. we much preferred the palace which was quieter and had lower lighting for a laid-back vibe , with much fewer children. The Beach was nice with calm waters. there were people selling souvenirs or asking if you wanted a massage but were very polite if you said no Gracias. food was great. Enjoyed all the specialty restaurants and had no problems getting in. The buffet for breakfast was pretty much the same every day, but there were so many choices that it was perfectly fine. only criticism that I would have is that the Jacuzzi tub was in the spa and you had to make a reservation for it and it was very underwhelming barely any jets, basically just a big bath. The steam rooms were separated in the locker rooms.Gym equipment was ample. Riu fun staff kept activities flowing, and we did do the water work out class and it was fun. all in all had a wonderful time. would go back to a Riu resort again.
Reviewed on Dec 17, 2025