We stayed for two nights and found the hotel more than acceptable. THe staff was polite and very helpful. We also really enjoyed the display of artwork throughout the hotel . I would absolutely stay at the Hutton again.
Traveller from connecticut
Situated in downtown Nashville's West End, this hotel is blocks from Vanderbilt University, within 1 mi (2 km) of Music Row …More
Oh, my. My experience at the Loews is typically pleasant. The front of house staffers are always pleasant. However, this time, someone in the cleaning crew got me and they got me good.
Mid-afternoon (3pm) I called the front desk when I returned and noticed the cleaning ladies skipped my room. The front desk sent someone up after I left out, again. When I returned 8 hours later, there were six empty White Castle boxes sprawled across my entryway (I don't eat WC and these boxes weren't mine). I fully expected to find a fat stranger squatting in my hotel room. I opened the door slowly, walked in and checked my bathroom and space for another person and that's when unnoticed it. My room was a mess. It was in a state of disrepair. Then I noticed the money I left on the desk for housekeeping had been taken. Strange considering that my "house" hadn't been "kept" -- my room was in a condition worse than when I left the room mid-afternoon.
I ran down to the front desk and filed a report with "the head of security." Long story short, I never got my money back. The report was a farce because nobody on the security team followed up with me after several people claimed they would.
Weird experience. Freaked me out. I felt unsafe because I had been robbed. Housekeeping entered my room under specific directions and took what they wanted without providing the intended service. Yikes. Lowes Vanderbilt Hotel, do better.
Traveller from Nashville, TN
Located across the street from Vanderbilt University, this hotel in Nashville's West End district is one mile from downtown …More
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