My first experience from the Insula Alba was the reception.
As I entered with my suitcases, the older of the receptionists rushed to me, panicky looking, and with voice raised let me know that I must leave my luggage outside.
After asking for my and the wife's passports, she again, worried looking, told me I can't enter dinner 'like this'. I was wearing flip flops and a sleeveless shirt (like some summer tourist in Crete, go figure).
It's okay to convey this information, but the way she approached me from the first moment was anything but welcoming. It was more like my presence was soiling her lobby.
Other than that, service was good.
The room is basic for the price, but spacious. There were very okward chairs in the living room, not comfy at all. Bed was decent. Bathroom and shower as well.
Dinner had a very wide variety, but the overall quality and taste was below your average taverna on the street (admittedly a high standard to begin with in Greece). Bright spots were plenty of fresh vegetables, and excellent desserts.
We didn't have a chance to try breakfast.
The hotel is beautiful, especially the pool area.
Overall this hotel is more than decent, but for the price I paid, I feel there were better in Crete.