Reception

Reviews of La Quinta Inn & Suites by Wyndham Hesperia Victorville

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 473 out of 1009 reviews" "
Rating 8 - Good. 291 out of 1009 reviews" "
Rating 6 - Okay. 97 out of 1009 reviews" "
Rating 4 - Poor. 76 out of 1009 reviews" "
Rating 2 - Terrible. 72 out of 1009 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 3 nights in Mar 2024
Response from Manager on Apr 28, 2024
Hello Kathy,We appreciate your feedback on our hotel's accessibility. Our team always aims to provide a comfortable experience for all guests. If you have any further inquiries or require assistance, please feel free to reach out to our front desk staff. Thank you for choosing to stay with us.

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello Kathy,We appreciate your feedback about our hotel's accessibility. We take all guest reviews seriously to continually improve our services. Feel free to contact our management team directly with any further comments or concerns.

4/10 Poor

BRIAN, SAN YSIDRO

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property had a television that was not functional; the remote for the TV did not allow for changing inputs, and there was no signal. Additionally, when I attempted to call the front desk, I discovered that the phone was also inoperative.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 28, 2024
Hello BRIAN,Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We encourage guests to report any issues they encounter during their stay so that they can be promptly addressed. Please feel free to reach out to our management team to discuss your experience further. Your feedback is invaluable in helping us improve our services for future guests.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young lady that checked us in was polite and professional
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Juan,We appreciate your kind words about our staff members. Your feedback is valuable to us as we constantly strive to provide excellent service to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Benjamin Jr

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, Quick check in and clean room keep up the good work.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Benjamin Jr,We're thrilled to hear you enjoyed a smooth check-in process and a clean room during your stay with us. Your kind words motivate us to maintain our high standards. Thank you for taking the time to share your positive experience with us.

8/10 Good

Steve

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
close to the freeway-lots of noise
Stayed 2 nights in Mar 2024
Response from Manager on Apr 16, 2024
Hello Steve, We're sorry to hear that you found the freeway noise disruptive during your stay. Our location near the freeway offers convenience for many guests, but we understand that it may not be ideal for everyone. Your feedback is valuable to us and will be shared with our team for further consideration. We hope you were still able to enjoy your overall visit with us.

10/10 Excellent

Barbara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was excellent with our reservation. Room was ready when we got there.
Stayed 1 night in Mar 2024
Response from Manager on Apr 10, 2024
Hello Barbara,We appreciate your kind words about our front desk team and efficient check-in process. It's great to hear that your room was prepared upon arrival. We hope you had a comfortable stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was recently renovated and kept clean. The room was very spacious and had almost everything we needed. The restroom was nicely stocked with amenities and the shower was good. The room had two TVs but one remote which controlled both, so it was a bit confusing to use them. AC and heating was excellent for handling the cold weather outside. The lobby had a small shop for snacks and water but the prices were a bit inflated. All in all, I would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Eric, We are pleased to hear you enjoyed our recently renovated and clean hotel room with ample space and well-stocked amenities. We appreciate your feedback regarding the TV remote control and have noted your comments about the lobby shop prices. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Gary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk that checked us in was very helpful & pleasant. It was a pleasure dealing with her.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Gary,We are delighted to hear that you had a positive interaction with our check-in staff. Providing exceptional service to our guests is a top priority for us. Your praise for our clerk is truly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Good

Nancy

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It was a nice stay. Bed was relatively comfortable
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Nancy,We are delighted to hear that you enjoyed your stay with us and found the bed comfortable. We appreciate your feedback and hope to welcome you back in the future for another pleasant experience.

4/10 Poor

Wyatt

Liked: Staff & service
Disliked: Cleanliness
Our room smelled musty and the bathroom was dirty
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Wyatt, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and will be shared with our housekeeping team for further improvement. We appreciate you bringing this to our attention so we can continue to enhance the guest experience. Thank you for choosing to stay with us.

4/10 Poor

Julio

Business traveler
Disliked: Cleanliness, property conditions & facilities
I will never stay there again. Receptionist@buckinghampm.com were noce bit the property needs better maintenance.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Julio, Thank you for taking the time to share your feedback with us. We value your input and will take your comments into consideration for future improvements. If you have any further concerns, please don't hesitate to reach out to management directly.

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The mixer in the shower faucet was broken. It was either all hot or all cold. This was unacceptable and dangerous. When we informed the staff, they were aware of the problem and had rented the room anyway. A complete disregard for safety and comfort. They did not apologize or offer a refund.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Christine, We apologize for the inconvenience you experienced and appreciate you bringing this to our attention. We will share your feedback with our team to ensure better guest experiences in the future. It is important to us that all our facilities are well-maintained for the safety of our guests.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Oscar,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Bob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good 👍
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Bob,We are pleased to hear that you had a satisfactory stay with us. We appreciate your positive feedback and hope to welcome you back in the future for an even better experience.

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello James, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service
Off 15frwy @ bear valley rd - very busy intersection, socio-economically challenged.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello James,Thank you for sharing your feedback. We value all guest perspectives and will take your comments into consideration for future improvements.

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 3 nights in Feb 2024
Response from Manager on Apr 28, 2024
Hello Kathy,We appreciate your feedback and are glad you found our hotel accessible. Our team strives to ensure all guests have a comfortable stay. Thank you for choosing our hotel for your trip!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Francisco,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager at this property is amazing! So kind and helpful
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello lisa,We are pleased to hear that you had a positive experience with our manager during your stay. Providing excellent service to our guests is our top priority. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team.

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Guadalupe,We're thrilled to hear you had a wonderful experience at our hotel! We are always here to welcome you back for another fantastic stay!

6/10 Okay

Des

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Mar 9, 2024
Hello Des,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any specific feedback you may have from your recent visit. We value your input and strive to make improvements based on guest experiences.

2/10 Terrible

Maresha

Horrible!!! The room was disgusting for me and my family to stay . I checkout couldn’t even stay one night .. never will I rent here again
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello Maresha, We apologize for your experience. Guest feedback is valuable and helps us improve our services. If you would like to discuss your stay further, please don't hesitate to reach out to our management team. We appreciate your time in sharing your concerns.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy. Room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Madison,We are delighted to hear that you found our check-in process easy and enjoyed a clean and comfortable room during your stay. It's great to know you had a positive experience with us. If you have any more feedback or would like to share further details about your stay, please feel free to reach out to us.

8/10 Good

Mamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They ran out of waffle mix on my second day
Stayed 3 nights in Feb 2024
Response from Manager on Mar 1, 2024
Hello Mamie, We regret to hear about the inconvenience you faced during your stay. Your feedback is appreciated as it helps us improve our services for future guests. For any further concerns, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Jayne, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Jayne,Thank you for staying with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Susan,We are delighted to hear that you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Alejandro, Hermiston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast checking,clean room and nice shower with shampoo,conditioner and body wash with nice smells
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Alejandro,We are thrilled to hear that you enjoyed the efficiency of our check-in process, room cleanliness, and bathroom amenities. Your positive feedback is greatly appreciated as we strive to provide excellent guest experiences. Thank you for choosing our hotel for your stay!

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2024
Response from Manager on Feb 23, 2024
Hello Elias,We're delighted to hear you had an excellent stay with us. We strive to provide all our guests with a memorable experience. Should you have any further feedback or need assistance, feel free to get in touch with our management team.

10/10 Excellent

Manpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Manpreet,We are delighted to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back soon for another wonderful stay.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful and the rooms are very clean
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Jennifer,We appreciate your kind words about our staff and room cleanliness and are thrilled to hear you had a pleasant stay. Your feedback motivates us to maintain our high standards. Thank you for sharing your experience with us.

10/10 Excellent

Rachel

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
We truly loved our stay. We love that the rooms are very spacious. The lighting is perfect in every from & the beds & bedding are soo very comfy.
Response from Manager on Feb 20, 2024
Hello Rachel,We are thrilled to hear that you enjoyed our spacious rooms, perfect lighting, and comfortable bedding during your stay. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another relaxing experience.

6/10 Okay

Adelina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfect, very clean, very elegant, the breakfast was delicious, lots of variety. The only bad thing is that it smelled a lot of marijuana. all night with a horrible I woke up headache but I give the hotel a 10 very clean beautiful Top quality shampoo and conditioner
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Adelina, Thank you for your kind words about our hotel. We're pleased to hear that you enjoyed our cleanliness, elegance, and delicious breakfast with a wide selection. We apologize for any inconvenience caused by the odor you experienced. We will certainly look into this matter further to ensure a comfortable stay for all our guests.

4/10 Poor

Brittany, Hesperia

Stayed 3 nights in Feb 2024
Response from Manager on Feb 13, 2024
Hello Brittany, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific issues you encountered during your stay. We strive to provide excellent service and would like to address any concerns you may have. Please contact us at your convenience.

10/10 Excellent

Luis

Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Luis,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

10/10 Excellent

FREDERICH, Campbell River

Would recommend this hotel. Stayed one night. Bed very comfortable. Staff very professional and pleasant. 😊
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello FREDERICH,Thank you for taking the time to review our hotel. We are delighted to hear that you had a comfortable stay and found our staff to be professional and pleasant. It means a lot to us that you would recommend our hotel. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Darlene

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Darlene, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 Terrible

LISSETH

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello LISSETH,I'm sorry to hear that your experience at our hotel was not satisfactory. We value the feedback of our guests, so please don't hesitate to reach out to us directly so we can address any issues that you encountered during your stay. We appreciate your time and hope to have the opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Cesar

Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Cesar,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

Tyler

Disliked: Cleanliness, amenities, property conditions & facilities
Bad smell & cleanliness wasn’t up to par.
Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Tyler,We are sorry to hear about your experience regarding the smell and cleanliness during your stay. Our team strives to maintain the highest standards, so your feedback is valuable. We appreciate your input and will share it with our management for necessary improvements.

10/10 Excellent

LAWRENCE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again.
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello LAWRENCE,Thank you for choosing our hotel! We are delighted to hear that you had a positive experience and are looking forward to welcoming you back in the future.

8/10 Good

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Hello Humberto,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are delighted that you had a satisfying experience with us. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
I hadn't stayed a LaQuinta in years. We pleasantly surprised by my experience l. The room and service was great.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Lawrence,Thank you for choosing LaQuinta and for sharing your positive experience with us! We're thrilled that you found the room and service to be great. We appreciate your kind words and hope to welcome you back in the near future for another memorable stay.

8/10 Good

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Gwendolyn,We appreciate you choosing our hotel for your stay. If you have any feedback or suggestions, we encourage you to reach out to us directly so we can address any issues you may have had. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Richard,We are delighted to hear that you had a fantastic experience during your stay at our hotel! We strive to provide exceptional service and it's rewarding to know that we succeeded in meeting your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the near future for another outstanding stay!

8/10 Good

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 3 nights in Jan 2024
Response from Manager on Jan 22, 2024
Hello Kathy,Thank you for sharing this rating, and we are glad to know that you find our hotel accessible. Also, apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Timothy,Thank you for choosing our hotel for your stay! We're glad to hear that you had a fantastic experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Justus

Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Justus,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Wendy,Thank you for staying at our hotel! We're joyful to hear that you had such a wonderful experience during your stay. We strive to provide excellent service and a comfortable atmosphere for all of our guests. We hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Federico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Federico,Thank you for choosing our hotel. We are glad to hear that you had a positive experience during your stay. If there is anything else we can do for you in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back soon.