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Castle Hilo Hawaiian Hotel

3.5 star property
Bayside Hilo hotel in Keaukaha with free parking

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your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Sports facility
Premium Ocean Front | Desk, laptop workspace, iron/ironing board, rollaway beds
Lobby
Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Reviews

8.4

Very good

Popular amenities

  • Restaurant
  • Bar
    BarBar
  • Breakfast available
    Breakfast availableBreakfast available
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Pool
    PoolPool
  • Gym
    GymGym

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Popular LocationLiliuokalani Park and Gardens6 min walk
  • Popular LocationCoconut Island Park7 min walk
  • Popular LocationPort of Hilo6 min drive
  • AirportHilo, HI (ITO-Hilo Intl.)7 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

My wife and I stayed at the Castle Hilo for 2 nights in a room facing Coconut Island and Hilo Bay. Our room wasn't ready...
Thomas
Jul 25, 2024
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About the neighborhood

Hilo

Castle Hilo Hawaiian Hotel is located in Keaukaha, a neighborhood in Hilo, and is next to a golf course and by the ocean. Hilo Shopping Center and Hilo Farmers Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Wailuku River State Park and Kaumana Springs Wilderness. Panaewa Rainforest Zoo and Pacific Tsunami Museum are also worth visiting. Kayaking and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.
Visit our Hilo travel guideOpens in a new window

What's nearby

  • Liliuokalani Park and Gardens - 6 min walk
  • Coconut Island Park - 7 min walk
  • University of Hawaii at Hilo - 5 min drive
  • Port of Hilo - 6 min drive
  • Carlsmith Beach Park - 8 min drive

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬12 min walk
  • ‪Don's Grill - ‬2 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Just Cruisin Coffee - ‬4 min drive

About this property

Castle Hilo Hawaiian Hotel

Hotel located in Keaukaha
Located close to Port of Hilo, Castle Hilo Hawaiian Hotel provides 18 holes of golf, a terrace, and a coffee shop/cafe. The on-site restaurant, WSW The Steakhouse, offers breakfast and dinner. In addition to a garden and a hair salon, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Full breakfast (surcharge), an electric car charging station, and 1 meeting room
  • A 24-hour front desk, a vending machine, and ATM/banking services
  • Guest reviews say great things about the helpful staff and location
Room features
All 286 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi. Guest reviews highly rate the spacious rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, shower/tub combinations, and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 7 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18 holes of golf
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

Does Castle Hilo Hawaiian Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Castle Hilo Hawaiian Hotel?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Castle Hilo Hawaiian Hotel on Jul 29, 2024 start from $146.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Castle Hilo Hawaiian Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Castle Hilo Hawaiian Hotel?

Self parking is free at this property.

What time is check-in at Castle Hilo Hawaiian Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Castle Hilo Hawaiian Hotel?

Check-out is at noon.

Where is Castle Hilo Hawaiian Hotel located?

Located in Keaukaha, this golf hotel is steps from Hamakua Heritage Corridor and Naniloa Country Club. Liliuokalani Park and Gardens and Coconut Island Park are also within 10 minutes.

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 480 out of 1051 reviews" "
Rating 8 - Good. 332 out of 1051 reviews" "
Rating 6 - Okay. 150 out of 1051 reviews" "
Rating 4 - Poor. 52 out of 1051 reviews" "
Rating 2 - Terrible. 37 out of 1051 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good base for day trips. The staff are friendly and helpful. The hotel is getting old, carpet, light fixtures, air-conditioning have seen better days. Air-conditioning in room only just works to bring temp down a few degrees from outside temperature. Pillows needed replacing 2 years ago. Do not however eat in the restaurant. Had dinner there on two occasions and it was not great. Fries cold, chicken precooked and dry. Overall we enjoyed our stay, but it is a 2.5 maybe 3 star accommodation.
Stayed 5 nights in Jul 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at the Castle Hilo for 2 nights in a room facing Coconut Island and Hilo Bay. Our room wasn't ready at check-in time, so we went to their bar for about a half hour until it was ready. The room and view were amazing. We spent time time at the restaurant and bar, both were great with really good food and drink, and excellent service. Their continental breakfast was more than enough food and we got to take it up to our room and sit on the balcony. Parking is free, which is hard to come by at most hotels in Hawai'i. Overall a great experience and I would highly recommend it.
Stayed 2 nights in Jul 2024

4/10 Poor

Benjamin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have rooms at check in time and made us wait til 4pm to get a room, paid for a king and got stuck with 2 queen. Fights and homeless around property. Bugs and mosquitoes in the room. Low water pressure, and stink hallways.
Stayed 2 nights in Jul 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view of Hilo Harbor snd Coconut Island. We did not have Bay view rooms, but still enjoyed sitting on our balcony and looking at the banyan trees. The rooms are well soundproofed so you could sleep without hearing the coqui frogs.
Stayed 3 nights in Jul 2024

8/10 Good

bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Jingyuan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect environment
Stayed 2 nights in Jul 2024

10/10 Excellent

DAT, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked an ocean view room, which looked straight out to Hilo Bay. The bathroom was a bit outdated. Free continental breakfast was limited, just croissant, oatmeal, melon/orange and coffee/juice. No egg, ham, or any kind of meat. Parking was easy and free. Hotel location is great. Less than 10mins from airport, downtown, Hilo Farmers market which sells all kinds of tropical fruits and the main reason I came to Hilo for. Despite the disappointed free breakfast, the fantastic ocean view, the big room, and location of hotel closed to everything more than made up for it.
Stayed 4 nights in Jul 2024

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. I got charged $172 for parking, gym, pool, and wifi. I didn’t use the gym or the pool. WiFi was very slow (under 2 Mbps upload speed). 2. Hair on the sink and bathroom floors when we first arrived. Gross. 3. Maid service was provided the night before we departed. 4. Terrible continental breakfast: stale banana bread (or whatever it was), donut holes, limited fruit (orange slices and pineapple), and the remaining offering was oatmeal. Absolutely no eggs, sausage, or bacon. I had better breakfast selections at a Holiday Inn Express. This place was chintsy. I feel bad for anyone who wasn’t a guest of the hotel who had to pay $10 for this boot camp breakfast. 5. The adjacent properties wer dilapidated hotel buildings that were abandoned. Homeless people and tons of cats lived there. I was scared for anyone passing these properties. 6. The sliding door leading to the balcony was so old I could barely open it. Summary: I will never go back to the Castle Hilo Hotel. And I suggest to the reader not to go there.
Stayed 5 nights in Jul 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Ronald R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property.
Stayed 2 nights in Jul 2024

6/10 Okay

Erin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Property right next to hotel is all run down and boarded up. Hallway needed swept.
Stayed 2 nights in Jul 2024

2/10 Terrible

Eun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

ZHEN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view
Stayed 3 nights in Jun 2024

10/10 Excellent

James, Pahoa

Stayed 1 night in Jun 2024

8/10 Good

Arvin, Poway

Liked: Staff & service
The location was beautiful. Lots of places close by to walk from the property. The lobby was nice. The room could use a little updating and be a little cleaner. But overall a good place to stay with a great view
Stayed 2 nights in Jun 2024

6/10 Okay

Gregory Thomas

Traveled with family and small children
No eggs or meat served with continental breakfast. One week of the same thing every day. Even Days Inns have more of a variety. During our whole trip our room was serviced twice. Don’t recall a resort fee being over $215. Killed a few cockroach’s in our room. The view was nice.
Stayed 6 nights in Jun 2024

10/10 Excellent

CHANG-HENG, BELLEVUE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the service.
Stayed 2 nights in Jun 2024

6/10 Okay

Keiko

Liked: Staff & service
Stayed 4 nights in Jun 2024

2/10 Terrible

Margaret

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Website says two dine free for breakfast. Was told “that’s not accurate”. Instead given one voucher for a breakfast bento box. Waited 20 minutes, absolutely no food put out. Just empty bowls. Even the juice was empty. Given two towels for a room for four. Hotel dingy and run down. Great location, but that’s it.
Stayed 1 night in Jun 2024

10/10 Excellent

Dong, Sunderland

Stayed 2 nights in Jun 2024

6/10 Okay

Qi Ming

Stayed 1 night in Jun 2024

8/10 Good

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We had the room with Harbor view. It was super cool. One strange thing is the breakfast. They give you one plastic box for whole family. You can refill it. Pastries were okay. But whole concept is the strange. You can pay for breakfast in next door restaurant.
Stayed 3 nights in Jun 2024

10/10 Excellent

Alliya

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here whenever I come to visit family!
Stayed 2 nights in Jun 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Patricia

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jun 2024

General hotel information

Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5