Thank you for your comments, we appreciate your feedback. Mahalo.

Thank you very much for your comments, we appreciate your feedback. We look forward to your return visit in the not too distant future. Mahalo

Thank you very much for your comments, we appreciate your feedback. We look forward to your return visit. Mahalo.

Thank your for your comments, we do appreciate your feedback. Our fire alarm system was triggered near the elevators which was determined to be a non emergency event but it's proximity to the elevators will lock them from operating. Only Fire or Elevator personnel can reset the elevator to operate again. The elevators were up and running in less that an hour. We apologize for the inconvenience that this caused you. Mahalo.

Thank you very much for your rating, we appreciate your feedback. We look forward to your return visit in the not too distant future. Mahalo

Thank you very much for your comments, We do appreciate your feedback. Mahalo.

Thank you for your comments, we do appreciate your feedback, This issue will be addressed with the Front Desk Staff. We apologize for the negative experience at our Front Desk.

Thank you very much for your comments, we appreciate your feedback. We look forward to a return visit sometime in the near future. Mahalo for choosing to stay at the Hilo Hawaiian Hotel.

Thank you for your feedback, we do appreciate them. Mahalo

Thank you for your comments, we appreciate your feedback. Safety protocols do not allow us to enter occupied rooms at this time. We are hopeful that all guest services in place prior to the Pandemic will soon return. Mahalo.

Thank you very much for your score, we do appreciate your feedback. We hope to see you again in the near future. Mahalo.

Thank you very much for your comment, we appreciate your feedback. We look forward to a return visit in the near future. A hui hou (till we meet again).

Thank you for your comments, we appreciate your feedback. We're sorry that we did not live up to expectations, your room cleanliness issues will be addressed with our Housekeeping Department to make and be better. Thank you for sharing your concerns.

Thank you for choosing the Hilo Hawaiian Hotel and for your comments, we appreciate your feedback. We look forward to a return visit to Hilo in the near future. A hui hou (till we meet again).

Thank you very much for your score, we appreciate your feedback. We look forward to a return visit in the future. Mahalo for choosing to stay with us.

Thank you very much for your comments, we appreciate your feedback. We're sorry that you were not aware of our workout room, it's in the 2nd building from the left that fronts the hotel. We look forward to a return visit in the future. Mahalo for choosing to stay with us.

Thank you very much for your comments, we do appreciate your feedback. We look forward to a return visit in the future. Mahalo for choosing the Hilo Hawaiian Hotel.

Thank you for your comments, we appreciate your feedback. We have shared them with our Executive Chef to look into. Thank you again for sharing your views with us.

Thank you for your comments, we appreciate your feedback. Mahalo.

Thank you very much for sharing your comments with us, we do appreciate the feedback. We will work on the issue with our exterminators. Mahalo

Thank you for staying with us, we appreciate your comments. Mahalo.

Thank you for staying with us, we appreciate your comments. Mahalo.

Thank you for your comments, at the present time our restaurant only opens for dinner. Beginning June 7th we will begin serving breakfast. As COVID restrictions begin to lighten, more services will return. We look forward to when all services are restored. Mahalo.

Thank you very much for your comments, we do appreciate your feedback. Mahalo.

Thank you for staying with us, we appreciate your feedback. Mahalo.

Thank you for your comment, we will look into this issue immediately. Mahalo

Thank you for your comments, we do try to fulfill every request but there are times when we cannot. The king bed request is one that at times we cannot fulfill. At times there is simply not enough king bedded rooms to fulfill all the requests. We do apologize that your request was one that we could not fulfill. Mahalo.

Thank you for your comments, we do appreciate them. Our Deluxe rooms do face the ocean and Hilo Bay and is described as Ocean View rooms. Thank you very much.

Thank you very much for your score, it is greatly appreciated. Mahalo.

Thank you very much for your score, it is greatly appreciated. Mahalo.

Thank you very much for your comments, we do appreciate them. We look forward to a return visit to the Hilo Hawaiian Hotel in the near future. Mahalo.

Thank you for your score, we greatly appreciate you taking time out of your day to do this. Mahamo.

We're sorry your experience was less than expected. Our rooms do have Air Conditioning, it may have needed service on it and for that we apologize. FYI, if the glass sliding door is ajar, the a/c will not turn on. Thank you.

Thank you for your score, we do appreciate it. We look forward to your next visit to Hilo and the Hilo Hawaiian Hotel. Aloha.

Thank you very much for your score, we do appreciate it. We look forward to your return visit to Hilo and the Hilo Hawaiian Hotel.

Thank you very much for your comments, we do appreciate them. We look forward to your next visit to Hilo and The Hilo Hawaiian Hotel. ALOHA.

Thank you for your comment, we appreciate you taking the time out of your busy day to share them. We look forward to a return visit to Hilo and the Hilo Hawaiian Hotel. Aloha..

Thank you Vanessa for your comment, we appreciate you taking the time out of your busy day to share them. We look forward to a return visit to Hilo and the Hilo Hawaiian Hotel. Aloha..

Thank you for your score, we do appreciate it. We look forward to your next visit to Hilo and the Hilo Hawaiian Hotel. Aloha.

We're sorry your stay was not as you had hoped for. The local police would have addressed the issue at the park. I'll talk to our security staff to make sure that they call the police when it occurred.

Thank you very much for your comments, we greatly appreciate them. Mahalo.

Thank you very much for your comments, we greatly appreciate them. Mahalo.

Thank you very much for your comments, we greatly appreciate them. Mahalo.

Thank you for your comments, we appreciate them very much. Mahalo.

Thank you for your comments, we appreciate them very much. Mahalo.

Thank you for your score, we appreciate you taking the time to share them. We look forward to a return visit to Hilo and the Hilo Hawaiian Hotel. Aloha..

We're sorry your stay was not pleasant as you had expected. We will continue to work hard on improving our services. Mahalo.

Thank you very much for choosing the Hilo Hawaiian Hotel. We appreciate you taking the time out of your busy day to share your comments. Mahalo.

We're sorry that your stay was not what you expected. The Resort Fee amenities include: Use of the Fitness Center, In Room Internet Service, Local and Long Distance calls, Lobby Internet Service, Pool, Parking, 1 Logo Water Bottle per registered guest. Mahalo.