Ratings based on 1,029 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from toronto
Posted Aug 17, 2017
Hotel is a little dated. Bird noises outside day and night can be a little distracting.
Recommended
for Everyoneby A verified traveler from Toronto, ON, Canada
Nice stay
Posted Aug 14, 2017The location is great. Room is clean, staff is friendly. Will recommend to others.
Recommended
for Everyoneby A verified traveler
Posted Aug 6, 2017
Had a great time ... everything was great and we really enjoyed our stay and we'll stay there again when we go back. Amazing the room was cleaned everything was exactly as we would have wanted it
Recommended
for Everyoneby A verified traveler from san diego ca
It is good enough hotel to sleep.
Posted Aug 5, 2017Clean and friendly, an ok place to stay if you need a nice place to sleep, not a place to have long vacations. We want to visit the volcano and only use it to sleep
Recommended
for Everyoneby A verified traveler
Upgrades needed to rooms and common areas
Posted Jul 29, 2017Rooms dated as well as common areas. They can't do anything about the surrounding area which needs much improvement, but we do see the area is improving.
Recommended
for Everyoneby A verified traveler
Great stay.
Posted Jul 27, 2017We got a great view, just what i asked for. Thanks
Recommended
for Everyoneby A verified traveler
Next to beach
Posted Jul 24, 2017Very nice and in a good area
Close to some good places to eat
If you like to walk or jog the has a park that is close
by A verified traveler
Something's Very Fishy..
Posted Jul 24, 2017
Pros: Accommodations were very satisfactory.
Cons: KOI POND. Should also have a few drinking cups besides the two for coffee/tea.
Location: Enjoyed breakfast at Ken's House of Pancakes out near the highway. They serve tons of breakfast and lunch choices for visitors and locals.
Desk clerk was very friendly and check-in was quick. Got to the room - one card key wasn't properly coded. Room was very spacious, neat and inviting. The king bed was very comfortable - had a very good restful sleep. However, I noticed a foul (fishy) smell coming from the Koi pond fronting the hotel. For guests to have to walk past this smelly pond sends the WRONG signal. WHY would you showcase a stagnant pond to everyone?? Get a manager who'll Keep it clean or fill it in!!!
Recommended
for Everyoneby A verified traveler
Hotel
Posted Jul 20, 2017Nice staff. A bit tired. Good for Hilo. Great base to explore the volcano
Recommended
for Familiesby A verified traveler
Got an upgrade to Oceanside. Simply lovely!
Posted Jul 15, 2017
Pros: Room
Cons: The pool
We stayed for only one nite. However, the view of the ocean and ponds was delightful. A short walk to sand island. A lovely walk under the banyan trees. Simply lovely. Really enjoyed the stay