Miserable experience. And NOT pet-friendly!
Posted Jan 7, 2016
We found the Westin through a "pet friendly Hilton Head" site. We were travelling with our small, well-behaved dog, so we booked three nights there. I thought the $150 pet fee (not a refundable deposit, but an extra fee) was a bit pricey, but we hear this is becoming standard at HH, so we booked.
We arrived toward dark, and were assigned a room on the hotel's third floor. The hotel is HUGE, the corridors are endless, and we were (no exaggeration) a football field's distance from the elevator. Pets have to go outside, and ease and speed of access is critical. I didn't think this could remotely be called pet-friendly.
I took our dog out the next morning at 7:00. After navigating the corridors and elevator, we found ourselves outside in a labyrinth of ramps, stairways, concrete walkways around multiple swimming pools. locked gates....this was totally disorienting first thing in the morning, and it took the dog and me a full hour to find our way back to our room, after unsuccessfully going up and down ramps and stairways only to find locked doors and dead ends. I was so frustrated and upset (not like me at all), I told my husband I just wanted us to check out and leave for home. But the desk clerk told us that, as we had booked through Expedia, they could not give us any refund on our money. The first-floor rooms, to which we were supposed to be assigned because of the dog, were all booked (there would have been an extra fee if we could have had one) So we were stuck