I ll start by saying I felt very comfortable and very safe at this resort.The staff is super friendly!! The pool is very nice and relaxing even with all the kids playing, I enjoyed it! Also,the bed was comfortable.
The disappointing parts was the overall condition of the actually Resort. From the rooms to the hall,elevator and adult pool area, everything needs some serious updating! I found there to be an odd smell in my room that I could not pin point what it was. My husband said musky type of smeel but, it was such a odd smell almost like a kitty litter smell to me. Furniture, walls, chair in the room all scuffed up n damaged. Rug coming up in halls,common areas not wiped down had hand prints n smudge marks everywhere. I kinda end up closing my eyes to certain things and focusing on the good things. Although, when you think about it for $500 a night after all us said n done you shouldn’t have to just settle for less the a perfectly enjoyable stay somewhere.
The manger did check in with me via text and did soften the blow by refunding my “resort fee” after hearing my issues which I thought was very kind. But after still paying $480 at that point a night I definitely expected more. She also said they will be renovating next year. I plan on possibly looking into that to see what they do and then would decided if i’d ever go back there.
To management if you read this your top “ assets”in your resort is your staff.I hope they are treated well!