Hinckley Chalets

"Celebrating my 40th anniversary was not fun. The pool was not open. The hot tub was not open. There was rips in the carpet by the bed. The fan in the bathroom did not work. The TV remote was not working. It would not do the guide and every time you push the channel button, it would hesitate to turn the channel. A special day for my husband and I turned out to be not very fun to celebrate very disappointed"

"Clean room"

"The host was very responsive. It was great that every bedroom has their own bathroom. Worked wonderful for our large group. We already booked our return for next year."

"I booked this hotel for a stay near my grandkids. I ended up with a medical emergency and tried to contact the property several times prior to check in with no response through expedia. Because I couldn't be there, I told my daughter, who is over the age needed to check in, to just go and take my grandsons and swim, use the room. When she arrived she was told she wouldn't be able to check in. The attendant said the room would be refunded. After speaking with her, I wanted confirmation from the hotel so I contacted expedia for confirmation, they reached out to the hotel and spoke with someone else who at that time stated they would not refund. So they lied to my daughter after not allowing her to check in and use the room. So they basically ripped me off and stole my money. I was even ok with credit for the next time I was down there. This person said they would not do that either. If this is how they treat their customers no wonder they aren't busy. Terrible customer service, lying, and stealing. Unacceptable. I will be disputing the charge and filing a complaint with the proper companies."

"We booked a jacuzzi room upon getting there i noticed the picture of the hotel and grounds during booking was nothing like photos, second found out there wasnt complimentary breakfast like it stated which was a let down since was hubby is diabetic. Then we go to check into our room and were told the tv doesn't have a cord aka cable box so no tv, they were working on it, left to go to conference came back told it was fixed went to room couldn't change channels box was still not fixed had to go enquire about it AGAIN and they had to go find a new one that one still only let me watch certain channels less than what they said were available cuz they no longer went with that company as if that was my problem well i was paying $125 a night , the room wasnt very clean my hubby wanted to buy me blankets cuz he thought it was gross for the price point asked to speak to manager was told they'd be there in morning, then checked out in morning different person asked to speak to manager they said tuesday ugh wasnt offered any compensation, room switch anything for all the inconvience ..i lost my son in January so we stayed for Jesus conference for healing and refresh i felt worse then when i came was very let down by our stay never have i experienced anything like it "

"Putting work into the property, clean"

"I really enjoyed my stay at Postcard Cabins. The communication was great!! Every question I had was answered promptly. The room and property were very clean and organized. What a great view!! The bed was very comfortable. I loved using the radio to play music as we played games and relaxed. I will definitely be back again soon."

"Breakfast was fresh and lots to choice from. Laundry was expensive and they needed a sink to wash your hands. Vending machine was also expensive and had to keep asking for change back that wasn't given back. Didn't like that I wasn't all the way checked out and the cleaning guy was in my room already. "

"Need a more comfortable chair to relax in when not busy"